Spa Manager

Essential Functions:

• Create a supportive and professional environment that consistently delivers a spa experience that exceeds guest expectations.
• Oversee all spa operations, including massage, hairdressing, nails, reception, retail, fitness center, etc.
• Responsible for all aspects of spa staff, including hiring, training, scheduling, payroll, performance, mentoring, career growth, etc.
• Develop and monitor department budget and forecast using financial strategies to increase revenues while controlling operating expenses.
• Develop and implement inventory management and purchasing procedures, as well as monitor and adjust staffing levels, spa service appointments, and operational expenses, to maximize spa profitability.
• Develop and enforce standard operating procedures to ensure the facility is maintained to luxury spa standards.
• Strategically and proactively develop programs, marketing initiatives, and promotions to increase revenue-generating opportunities, enhance the guest experience, and increase the repeat guest base.
• Create wellness and fitness experiences for the guests as appropriate.
• Support public relations requests for the spa and respond to all media leads.
• Develop and implement spa menus and marketing strategies.
• Ensure spa cleanliness and maintain and ensure the functionality of spa equipment.
• Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements.
• Ensure all safety policies and procedures are complied with.
• Effectively resolve all customer-related issues.
• Other duties, as assigned.
• Participate in and lead meetings.

$60,000 annually based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, a 401k retirement plan that includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs and Woodland Park, free local gym membership tuition reimbursement, resort discounts and incentive comps and more.

Experience

• Two or more years of recent and related resort experience.
• 5 year(s): Excellent organizational and time management skills.
• 5 year(s): Expert level hands-on experience in at least one service offered, e.g., massage, hairdressing, nails, etc.
• 5 year(s): 5 years working in a management role in a spa or similar luxury property.

Education

• Certification in Profession or better

Equal Opportunity Employer
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