What are the responsibilities and job description for the HyperCare Support Specialist / Digital Dentistry Support Specialist position at Chamberlain Advisors?
Title: Digital Technical Dentistry Support Agent
Location: Remote
Duration & Type: Initial 3-month contract with possible extension
Compensation: Competitive hourly W2 rate ($30-31.50), Access to Healthcare & Dental Insurance Plan of Choice (details available upon request)
Summary
Chamberlain Advisors is partnering with a leading healthcare services organization to identify a Digital Technical Dentistry Support Agent to support enterprise-wide digital dentistry operations across more than 1,200 dental practices nationwide under nationally recognized dental care brands. This is an excellent opportunity for a technically skilled support professional with experience in help desk environments, imaging technology, hardware/software troubleshooting, and customer-facing technical support.
We are seeking a technically sharp support professional who combines strong IT troubleshooting skills with excellent customer service and communication abilities. The ideal candidate is comfortable supporting clinical users remotely, documenting issues thoroughly, and navigating technical escalations efficiently while maintaining professionalism in a high-volume support environment.
This role will serve as the first point of contact for remote technical support related to advanced digital dentistry technologies, including intraoral scanners, 3D printers, imaging systems, prosthetic design platforms, and clinical diagnostic applications. The ideal candidate is highly technical, calm under pressure, process-oriented, and comfortable supporting users in a fast-paced, high-volume healthcare technology environment. This is an opportunity to support cutting-edge digital dentistry technologies within a large-scale healthcare organization transforming clinical operations through innovation. If you enjoy technical problem solving, helping end users succeed, and working with emerging healthcare technologies, this could be an excellent fit. Click Apply Now to join the Chamberlain experience.
What You Will Be Accountable For
Why Work with Chamberlain?
Chamberlain Advisors is a veteran-owned business that provides human capital solutions across a wide range of industries and engagement types. Chamberlain candidates benefit from our unique hiring and interviewing process which has been designed to increase the likelihood that they will be successful in their job searches. This is achieved through our 5-step recruitment process, ensuring a top-of-the-line candidate experience. Find out what makes us different; apply to Chamberlain today.
Equal Employment Opportunity
Chamberlain Advisors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Chamberlain Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Chamberlain Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Chamberlain Advisors' employees to perform their job duties may result in discipline up to and including discharge.
Location: Remote
Duration & Type: Initial 3-month contract with possible extension
Compensation: Competitive hourly W2 rate ($30-31.50), Access to Healthcare & Dental Insurance Plan of Choice (details available upon request)
Summary
Chamberlain Advisors is partnering with a leading healthcare services organization to identify a Digital Technical Dentistry Support Agent to support enterprise-wide digital dentistry operations across more than 1,200 dental practices nationwide under nationally recognized dental care brands. This is an excellent opportunity for a technically skilled support professional with experience in help desk environments, imaging technology, hardware/software troubleshooting, and customer-facing technical support.
We are seeking a technically sharp support professional who combines strong IT troubleshooting skills with excellent customer service and communication abilities. The ideal candidate is comfortable supporting clinical users remotely, documenting issues thoroughly, and navigating technical escalations efficiently while maintaining professionalism in a high-volume support environment.
This role will serve as the first point of contact for remote technical support related to advanced digital dentistry technologies, including intraoral scanners, 3D printers, imaging systems, prosthetic design platforms, and clinical diagnostic applications. The ideal candidate is highly technical, calm under pressure, process-oriented, and comfortable supporting users in a fast-paced, high-volume healthcare technology environment. This is an opportunity to support cutting-edge digital dentistry technologies within a large-scale healthcare organization transforming clinical operations through innovation. If you enjoy technical problem solving, helping end users succeed, and working with emerging healthcare technologies, this could be an excellent fit. Click Apply Now to join the Chamberlain experience.
What You Will Be Accountable For
- Provide remote/phone-based Level 1 technical support to dental practice users for digital dentistry hardware, software, and imaging technologies
- Troubleshoot and diagnose technical issues involving:
- Intraoral scanning systems
- 3D printing technologies
- X-ray and digital imaging systems
- Clinical diagnostic software
- Appliance and prosthetic design platforms
- Associated software applications and integrated technologies
- Deliver step-by-step technical guidance to end users for workflows, troubleshooting, and operational processes
- Research technical issues and apply timely, effective resolutions at first point of contact whenever possible
- Escalate complex issues to internal teams and third-party vendor partners as appropriate
- Create accurate, detailed, and reproducible technical documentation within a centralized ticketing/help desk platform
- Support field offices with vendor coordination and issue escalation management
- Participate in technology training, educational programs, and role-specific development activities
- Assist with additional support initiatives and operational duties as needed
- Bachelor’s degree in Electrical Engineering, Computer Science, Computer Information Systems, or related technical discipline or 5 years of relevant technical support experience in lieu of a preferred degree
- Experience supporting medical imaging, healthcare technology, or diagnostic equipment
- Knowledge of digital X-ray systems and imaging concepts
- Understanding of 3D printing / additive manufacturing technologies
- Familiarity with medical, dental, or anatomical terminology
- Experience troubleshooting imaging equipment and associated PC hardware/software
- Experience working in a technical help desk or service desk environment handling inbound support queues
- Strong experience troubleshooting Windows 10 and Windows 11 environments
- Solid computer hardware troubleshooting and support experience
- Strong understanding of IT infrastructure, networking, and connectivity troubleshooting
- Experience providing remote technical support for hardware/software issues
- Excellent written and verbal communication skills
- Strong documentation and ticketing discipline
- Customer-focused support mindset with strong problem-solving abilities
- Ability to thrive in a fast-paced, evolving healthcare services environment
Why Work with Chamberlain?
Chamberlain Advisors is a veteran-owned business that provides human capital solutions across a wide range of industries and engagement types. Chamberlain candidates benefit from our unique hiring and interviewing process which has been designed to increase the likelihood that they will be successful in their job searches. This is achieved through our 5-step recruitment process, ensuring a top-of-the-line candidate experience. Find out what makes us different; apply to Chamberlain today.
Equal Employment Opportunity
Chamberlain Advisors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Chamberlain Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Chamberlain Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Chamberlain Advisors' employees to perform their job duties may result in discipline up to and including discharge.
Salary : $30 - $32