What are the responsibilities and job description for the Quick Lane Service Advisor position at Chalmers Ford Inc?
Description
This position is a full time position, business hours Monday through Saturday, from 7:00 a.m. till 7:00 p.m.
At Chalmers Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Don Chalmers Ford is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Responsibilities
The Service Advisor is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. Serves as the communicator between customer and technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
What We Offer
401(K) savings plan
Paid Holidays
Paid Time Off
Health, Dental and Vision insurance
Basic Life Insurance
Discounted Vehicle Purchases
Requirements
Must be able to pass a drug screen.
Current valid New Mexico Driver's License
Communication skills – communicates effectively with others
Time management – managing one’s own time and time of others
Typing – ability to type efficiently in order to enter repair orders
Mathematics – calculating service costs and counting change
Basic computer skills
Job Requirements
Experience preferred as a Service Advisor/Service Consultant
Proven record of achieving exceptional Customer Satisfaction
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Reynolds and Reynolds POWER computer experience a plus