What are the responsibilities and job description for the Experienced Service Advisor position at Chalmers Ford Inc?
Description
At Chalmers Ford , we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Chalmers Ford is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Responsibilities
The Service Advisor is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. Serves as the communicator between customer and technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Qualifications
Communication skills – communicates effectively with others.
Time management – managing one’s own time and time of others.
Typing – ability to type efficiently in order to enter repair orders.
Mathematics – calculating service costs and counting change.
Basic computer skills.
Requirements
Minimum 2 Years experience as a Service Advisor/Service Consultant
Proven record of achieving exceptional Customer Satisfaction
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Reynolds and Reynolds POWER computer experience a plus