Store Manager

Position Title: Store Manager - Full Time

Salary Range: $70,000 to $80,000 per year

Location: South Coast Plaza - Costa Mesa

Reports to: Corporate Operations

Supervise: Assistant Store Manager/ Shift Lead/ Baristas

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally.

We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.

At CHAGEE, we're awakening the world together, one cup at a time.

Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

Benefits

• Eligible for discretionary bonus (determined by the management team based upon metrics and dependent upon continued employment at the time of payout)
• 401k with company match (Full-time employees)
• Medical Benefits - 90% covered for full-time employees and 70% for dependents
• Vision & Dental benefits - 100% covered for full-time employees
• Paid training
• Free Tea per shift
• Flexible schedule
  
  

In This Role, You Will

Manage a fantastic team:

• Ensure every team member is able to deliver high-quality and excellent customer service
• Ensure the team is able to deliver consistent product quality
• Make sure all store level operation tools are used and followed to operational standards
• Train and manage the training progress of all new store employees
• Coach Shift Leads & Baristas by conducting On-Job-Training (OJT)
• Plan store schedule and assign team members to specific shifts and duties
• Monitor staff’s attendance and punctuality
• Manage all staff issues including staff discipline and performance reviews
• Handle customer feedback with sincerity and coach team members on creating solutions and remedies
• Responsible for store cash handling matters based on rules and regulations set forth by the company
  
  

Manage Stores Sales Performance

• Set, manage, and report on sales performance goals
• Assist in marketing & promotional activities to attract top talent and drive revenue targets
  
  

Lead Inventory Management

• Ensure store inventory is arranged and managed properly
• Forecast inventory usage and delivery
• Order necessary inventory when supplies are low
• Work and manage all vendor relationships
  
  

Experience And Skills You Will Need

• Be a Passionate tea lover!
• 2 years of People Management experience in a food & beverage store environment
• Previous Barista experience: 2 years (preferred)
• ServSafe Manager Training Required (Company can assist)
• Have excellent communications and leadership skills
• Be a fast learner and enjoy working in a fast-paced environment
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Ability to travel to other store locations or training facilities within a 30 mile radius as needed
• Work well as part of a team with strong work ethic
• Be willing to learn other responsibilities and ad-hoc assignments
• Be available to participate in company’s training when necessary
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals
  
  

Essential Physical Requirements

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling and stooping
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs
  
  

Shifts Available

Morning/Day Shift

Afternoon Shift

Night/Evening Shift

Weekends

Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary!

CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.