What are the responsibilities and job description for the Operations Specialist position at CHAGEE USA?
CHAGEE (pronounced CHAH-jee) is a modern tea house with over 4,000 locations globally.
Our teas have a rich cultural heritage stretching across thousands of years. We are one of the earliest regional teahouse chains and a purveyor of modern tea culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, where guests can connect in a beautiful space and enjoy premium and diverse flavors of tea.
Overview
Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.
Elevate your career with CHAGEE as an Operations Specialist, specializing in a myrdiad of responsiblities from store openings to supporting Operational excellence. With over 4,000 stores across Malaysia, China, Singapore, and Thailand, and a staggering 100 million cups of tea served monthly, Chagee is now expanding to the US market. This is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.
What You'll Do As Our Ops Specialist/Area Manager
Our teas have a rich cultural heritage stretching across thousands of years. We are one of the earliest regional teahouse chains and a purveyor of modern tea culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, where guests can connect in a beautiful space and enjoy premium and diverse flavors of tea.
Overview
Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.
Elevate your career with CHAGEE as an Operations Specialist, specializing in a myrdiad of responsiblities from store openings to supporting Operational excellence. With over 4,000 stores across Malaysia, China, Singapore, and Thailand, and a staggering 100 million cups of tea served monthly, Chagee is now expanding to the US market. This is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.
What You'll Do As Our Ops Specialist/Area Manager
- Regularly track and present progress reports and manage the completion of store openings, adjusting the achievement path according to progress
- Analyze and report to management the actual completion of the store opening progress for which you are responsible
- Responsible for coordinating the issues of various departments during the store opening process (including the handling and follow-up of departmental licenses)
- Assist in undertaking the operating strategies of subsidiaries and achieving the comprehensive operating indicators of corporate and subsidiaries on a monthly/quarterly/annual basis
- Assist in the optimization and maintenance of the operating system in the area under its jurisdiction, effectively maintain and manage franchisees, continuously improve store profitability, ensure that store QSCF and various operating indicators meet the requirements of corporate and relevant national institutions, and continuously improve and optimize
- Assist in hiring for stores, training operation team members and creating / leveraging tools in place for promotion and certification for store employees
- Assist in undertaking and implementing the standards, processes, norms, systems and other requirements of corporate and its subsidiaries for store operations, and optimize them locally, providing suggestions and support corporates operational strategies
- Assist in the horizontal communication, coordination and overall planning of the internal and corporate cross functional departments of the subsidiary
- Complete other tasks assigned by superiors
- Bachelor's degree in Business or a related field.
- 5-7 years experience in a QSR environment or related field
- Proficiency in Microsoft Office; POS knowledge a plus
- Exceptional project management skills, with the ability to juggle multiple priorities and deliver high-quality work under tight deadlines.
- Excellent communication and collaboration abilities,
- Strategic mindset with a focus on
- Keen ability to navigate ambiguous situations with a way-maker mentality
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