What are the responsibilities and job description for the NetSuite Program Manager position at CGI?
Position Description
As a NetSuite Program Manager, you will help the technology team drive business growth and value for clients with a focus on implementing ERP and Commerce solutions. Expected to lead an engagement team working with all levels of stakeholders: executive, business, technology and data SMEs. This role consists of working in a complex, highly dynamic environment; managing projects, leading work streams, identifying business requirements, and supporting implementations.
Your future duties and responsibilities
This position is located at the client site in Alexandria, VA; however, a hybrid working model is acceptable.
CGI’s benefits are offered to eligible professionals on their first day of employment to include:
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
As a NetSuite Program Manager, you will help the technology team drive business growth and value for clients with a focus on implementing ERP and Commerce solutions. Expected to lead an engagement team working with all levels of stakeholders: executive, business, technology and data SMEs. This role consists of working in a complex, highly dynamic environment; managing projects, leading work streams, identifying business requirements, and supporting implementations.
Your future duties and responsibilities
This position is located at the client site in Alexandria, VA; however, a hybrid working model is acceptable.
- Coordinates with cross discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
- Provides NetSuite consulting expertise utilizing industry experience, best practices and a pragmatic mindset to facilitate clients' requirements
- Monitors scope, cost, schedule, and performance of a project team, and be responsible for regular interactions with clients, stakeholders, and suppliers/subcontractors.
- Plans and schedules project activities including core NetSuite implementations and custom integrations.
- Conduct business process mapping and requirements gathering sessions with clients to determine configuration requirements.
- Accountable for quality management and adhering to quality assurance (QA) processes.
- Negotiates timelines with key stakeholders and resolves resource conflicts with client and technical teams.
- Provides status regarding project health to clients and key stakeholders
- Prepare business requirements and technical scoping documents with technical team in preparation for client approvals.
- Ensure deliverables are produced and delivered in an agile fashion
- Obtain customer acceptance of project deliverables.
- Establishes effective project communication plans and ensuring their execution.
- Provide ongoing post-implementation support to optimize user adoption and NetSuite configuration.
- Facilitate change requests to ensure that all parties are informed of the impact on schedule and budget.
- Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, distinguishes user requests from the underlying true needs, and validates requests in JIRA ticketing system.
- 5 years of direct full life cycle NetSuite implementations, upgrades and support experience.
- Implementation experience with NetSuite modules in the following areas (Advanced Financials, SuiteBilling, Revenue Management, AP Automation, Bill CapturePlanning and Budgeting, Account Reconciliation, OneWorld).
- Experience managing NetSuite solutions with integrations through enterprise iPaaS Systems (MuleSoft, Celigo, Jitterbit, Boomi).
- Advanced written and verbal communication and presentation skills.
- Excellent leadership and experience working with cross-functional resources.
- Timely, decisive, and effective problem-solving skills.
- Solid project management skills related to project planning and control, scope management, issue and risk management, and quality management
- Managing technical application development/software development type projects.
- Ability to manage project resources and stakeholders in global locations
- Hands-on managing ERP and Commerce data migrations and cutover project experience
- Hands-on functional NetSuite ERP implementation experience
- Agile product development skills: participation in agile SCRUM teams and agile ceremonies
- Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, and support.
- Strong business process analysis skills
- Degree in business, finance, or other business-related field; computer science, information systems, or another technology-related field.
CGI’s benefits are offered to eligible professionals on their first day of employment to include:
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well-being programs
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.