What are the responsibilities and job description for the Senior Manager, Customer Engagement position at CGC?
About CGC
CGC is a nonprofit investment firm that finances and originates clean energy, water, and resilient infrastructure projects to accelerate clean air, clean water, and affordable energy for communities across America.
We collaborate with the public and private sectors to bridge financing gaps and mobilize private capital into projects that deliver measurable economic and environmental impact at scale. Every dollar we invest is structured to multiply, generating durable returns for people, markets, and the environment.
Over the past decade, CGC has demonstrated the power of public-private investment by helping catalyze economic accelerators nationwide and mobilizing billions of dollars toward affordable clean energy and resilient infrastructure. Our model fills market gaps, unlocks private capital, and proves that economic growth and environmental progress can advance together.
A Career at CGC
A career at the CGC is grounded in impact. Our six core values guide how we invest and how we work together.
Innovation drives creative solutions and continuous improvement.
Mission-Driven Focus keeps long-term impact at the center of every decision.
Partnership shapes how we mobilize capital and build trust-based relationships.
Accountability defines our stewardship and commitment to results.
Collaboration strengthens cross-functional teamwork and shared responsibility.
Transparency ensures open communication and integrity in how we operate.
Our culture is fast-paced, rigorous, and purpose-driven. If you are motivated by solving complex challenges, building new markets, and delivering measurable impact within a collaborative team, CGC offers a platform to do that work with purpose.
Position Overview
The Senior Manager, Customer Engagement plays a critical role shaping CGC’s customer strategy using market analysis and focus groups to understand customer demand and behavior in rural, low income and disadvantaged communities (LIDAC), and Tribal markets; source and shape product ideas based on customer demand, trends, and feedback; and shape strategic interventions to ensure customer solutions reach the communities who need it the most.
Key Responsibilities
Customer Solutions - Work with the Chief Customer and Impact Officer to define and drive CGC’s customer strategy – aligning customer engagement and customer data with CGC’s long term business plans focused on market transformation. Lead market analysis and focus groups strategy to 1) understand customer demand and behavior in rural, LIDAC, and Tribal markets; 2) source and shape product ideas based on customer demand, trends, and feedback; 3) shape strategic interventions to ensure customer solutions reach the communities who need it the most; and 4) ensure consumer protection is integrated into our customer solution strategy.
Local Government Engagement - Work closely with local governments, Tribes, and their partner organizations to advance public-private partnerships that can accelerate the deployment of capital to clean energy projects, delivery whole community support, and stimulate local economic development. Connect developers, community groups, utilities, green banks, and other government actors to CGC’s market development priorities. Support market development for key customer segments including rural, LIDAC, and Tribal markets, from early engagement to technical assistance, to product development, to product deployment, to financing.
Technical Assistance and Predevelopment Activities - Support market development for key customer segments including rural, LIDAC, and Tribal markets, from early engagement to technical assistance, to product development, to product deployment, to financing.
Contractor Management - Manage external contractors and partners on behalf of the Customer and Impact department. Work closely with CGC procurement and market development team to advance contractor scopes of work.
Qualifications
Required
Climate & Impact
The salary range for this role is $151,510 – $169,122. Final compensation will be determined based on experience, skills, and overall qualifications, and may vary from the stated range. This role is also eligible for a performance bonus.
CGC offers a competitive benefits package that includes health, dental, and vision insurance, retirement benefits, paid time off, professional development opportunities, and a flexible hybrid work environment
Candidates must be legally authorized to work in the United States at the time of hire and throughout their employment. CGC does not currently sponsor employment visas and is unable to support work authorization that is time-limited or employer-restricted.
CGC is an Equal Opportunity Employer committed to building an inclusive workplace and advancing equitable economic and environmental outcomes nationwide.
We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
CGC is a nonprofit investment firm that finances and originates clean energy, water, and resilient infrastructure projects to accelerate clean air, clean water, and affordable energy for communities across America.
We collaborate with the public and private sectors to bridge financing gaps and mobilize private capital into projects that deliver measurable economic and environmental impact at scale. Every dollar we invest is structured to multiply, generating durable returns for people, markets, and the environment.
Over the past decade, CGC has demonstrated the power of public-private investment by helping catalyze economic accelerators nationwide and mobilizing billions of dollars toward affordable clean energy and resilient infrastructure. Our model fills market gaps, unlocks private capital, and proves that economic growth and environmental progress can advance together.
A Career at CGC
A career at the CGC is grounded in impact. Our six core values guide how we invest and how we work together.
Innovation drives creative solutions and continuous improvement.
Mission-Driven Focus keeps long-term impact at the center of every decision.
Partnership shapes how we mobilize capital and build trust-based relationships.
Accountability defines our stewardship and commitment to results.
Collaboration strengthens cross-functional teamwork and shared responsibility.
Transparency ensures open communication and integrity in how we operate.
Our culture is fast-paced, rigorous, and purpose-driven. If you are motivated by solving complex challenges, building new markets, and delivering measurable impact within a collaborative team, CGC offers a platform to do that work with purpose.
Position Overview
The Senior Manager, Customer Engagement plays a critical role shaping CGC’s customer strategy using market analysis and focus groups to understand customer demand and behavior in rural, low income and disadvantaged communities (LIDAC), and Tribal markets; source and shape product ideas based on customer demand, trends, and feedback; and shape strategic interventions to ensure customer solutions reach the communities who need it the most.
Key Responsibilities
Customer Solutions - Work with the Chief Customer and Impact Officer to define and drive CGC’s customer strategy – aligning customer engagement and customer data with CGC’s long term business plans focused on market transformation. Lead market analysis and focus groups strategy to 1) understand customer demand and behavior in rural, LIDAC, and Tribal markets; 2) source and shape product ideas based on customer demand, trends, and feedback; 3) shape strategic interventions to ensure customer solutions reach the communities who need it the most; and 4) ensure consumer protection is integrated into our customer solution strategy.
Local Government Engagement - Work closely with local governments, Tribes, and their partner organizations to advance public-private partnerships that can accelerate the deployment of capital to clean energy projects, delivery whole community support, and stimulate local economic development. Connect developers, community groups, utilities, green banks, and other government actors to CGC’s market development priorities. Support market development for key customer segments including rural, LIDAC, and Tribal markets, from early engagement to technical assistance, to product development, to product deployment, to financing.
Technical Assistance and Predevelopment Activities - Support market development for key customer segments including rural, LIDAC, and Tribal markets, from early engagement to technical assistance, to product development, to product deployment, to financing.
Contractor Management - Manage external contractors and partners on behalf of the Customer and Impact department. Work closely with CGC procurement and market development team to advance contractor scopes of work.
Qualifications
Required
- Bachelor’s degree and 6 years of experience, or an equivalent combination of education and directly related experience
- 4 years of experience in impact investing, climate finance, economic development, renewable energy, management consulting, infrastructure, public policy, community development, or a related field.
- Ability to travel up to 30%
- Ability to analyze quantitative and qualitative information.
- Strong Excel proficiency.
- Experience working with datasets, KPIs, and performance tracking.
- Ability to evaluate project, developer, and investment information.
- Exceptional written communication skills.
- Ability to prepare executive summaries, memoranda, and presentations.
- Ability to communicate technical information to non-technical audiences.
- Experience synthesizing findings into written reports and presentations.
- Demonstrated interest in climate solutions, economic opportunity, rural communities, Tribal communities, low income and disadvantaged (LIDAC) communities, or environmental and economic resilience.
Climate & Impact
- Experience evaluating renewable energy, infrastructure, housing, economic development, or climate-related projects.
- Familiarity with:
- EPA Greenhouse Gas methodologies
- Climate and Economic Justice Screening Tool (CEJST)
- Impact investing frameworks
- Community benefit frameworks
- Exposure to project finance, infrastructure finance, private equity, venture capital, green banks, CDFIs, or impact funds.
- Experience supporting diligence processes or investment committees.
- Experience conducting market research.
- Experience engaging developers, community organizations, or local stakeholders.
- Experience designing or evaluating customer-facing programs.
The salary range for this role is $151,510 – $169,122. Final compensation will be determined based on experience, skills, and overall qualifications, and may vary from the stated range. This role is also eligible for a performance bonus.
CGC offers a competitive benefits package that includes health, dental, and vision insurance, retirement benefits, paid time off, professional development opportunities, and a flexible hybrid work environment
Candidates must be legally authorized to work in the United States at the time of hire and throughout their employment. CGC does not currently sponsor employment visas and is unable to support work authorization that is time-limited or employer-restricted.
CGC is an Equal Opportunity Employer committed to building an inclusive workplace and advancing equitable economic and environmental outcomes nationwide.
We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
Salary : $151,510 - $169,122