What are the responsibilities and job description for the IT Help Desk Technician position at CFS?
Job Details – IT Help Desk Technician
Compensation: $55,000 - $70,000
Location: Waukegan, IL
Work Environment: Onsite
Overview – IT Help Desk Technician
The IT Help Desk Technician position offers the opportunity to work in a diverse, multi-location technology environment supporting both corporate users and warehouse operations. The role provides direct exposure to a wide range of technologies, including Microsoft 365, endpoint management, networking, and distribution-related systems, while partnering closely with IT leadership and key business stakeholders.
Key Responsibilities – IT Help Desk Technician
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Click here to apply online
Compensation: $55,000 - $70,000
Location: Waukegan, IL
Work Environment: Onsite
Overview – IT Help Desk Technician
The IT Help Desk Technician position offers the opportunity to work in a diverse, multi-location technology environment supporting both corporate users and warehouse operations. The role provides direct exposure to a wide range of technologies, including Microsoft 365, endpoint management, networking, and distribution-related systems, while partnering closely with IT leadership and key business stakeholders.
Key Responsibilities – IT Help Desk Technician
- Provide on-site and remote support for PCs, laptops, printers, mobile devices, and related hardware.
- Troubleshoot and resolve help desk tickets involving Windows, Microsoft 365, email, networking, VPN, and connectivity issues.
- Administer user accounts, permissions, and access within Active Directory and Microsoft 365.
- Deploy and support new user workstations, hardware, and mobile devices.
- Support warehouse technology including barcode scanners, label printers, and shipping workstations.
- Maintain IT asset inventory, documentation, and system updates.
- Escalate complex issues to senior IT staff and third-party vendors as needed.
- Bachelor’s degree in computer science, Information Technology, or related field
- 2 years of IT Help Desk, Desktop Support, or Technical Support experience.
- Strong experience with Windows 10/11, Microsoft 365, Outlook, Teams, and Active Directory.
- Experience with Azure AD, Intune, SCCM, or other endpoint management tools
- Understanding of TCP/IP, DNS, DHCP, VPNs, wireless networking, and basic troubleshooting.
- Experience working with ticketing systems and IT service processes.
- Strong customer service, communication, and problem-solving skills.
- Experience supporting warehouse, distribution, manufacturing, or logistics environments, preferred.
- Relevant certifications such as CompTIA A , Network , or Microsoft certifications, preferred.
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Click here to apply online
Salary : $55,000 - $70,000