What are the responsibilities and job description for the Customer Support & Operations Assistant position at CFS?
Title: Customer Support & Operations Assistant
Location: Boston, MA (Hybrid)
Salary: $70,000–$90,000
Why This Opportunity Stands Out
Join a rapidly growing technology company at the forefront of innovation in a global industry. This highly visible role serves as the backbone of customer support and field operations, supporting leadership, engineering teams, and customers across domestic and international projects. You'll enjoy a diverse mix of administrative support, customer coordination, and operations management while working in a collaborative, fast-paced environment with strong growth potential.
Customer Support & Operations Assistant Key Responsibilities
Location: Boston, MA (Hybrid)
Salary: $70,000–$90,000
Why This Opportunity Stands Out
Join a rapidly growing technology company at the forefront of innovation in a global industry. This highly visible role serves as the backbone of customer support and field operations, supporting leadership, engineering teams, and customers across domestic and international projects. You'll enjoy a diverse mix of administrative support, customer coordination, and operations management while working in a collaborative, fast-paced environment with strong growth potential.
Customer Support & Operations Assistant Key Responsibilities
- Coordinate calendars, meetings, domestic and international travel, and deployment logistics
- Serve as a key point of contact between customers, field teams, engineering, and leadership
- Support scheduling and tracking of field projects, deployments, maintenance activities, and operational initiatives
- Assist with onboarding and offboarding processes, including documentation, system access, and equipment coordination
- Maintain and manage project workflows, documentation, contracts, and operational records
- Coordinate trainings, workshops, team meetings, and special projects
- Help organize customer requests and ensure timely follow-up with internal teams
- Support process improvement initiatives and help drive operational efficiency
- Provide administrative support to a growing technical and operational team
- 3 years of Administrative Assistant, Executive Assistant, Operations Coordinator, Customer Support Coordinator, or Project Coordinator experience
- Experience supporting technical, engineering, manufacturing, construction, logistics, or field service teams preferred
- Strong organizational and multitasking abilities with exceptional attention to detail
- Experience with Microsoft Office and/or Google Workspace
- Experience with Monday.com strongly preferred
- Excellent written and verbal communication skills
- Ability to thrive in a fast-paced environment with shifting priorities
- Experience supporting global teams or coordinating travel and logistics is a plus
Salary : $70,000 - $80,000