What are the responsibilities and job description for the Customer Service & Order Management Specialist position at CFS?
Job title: Customer Service & Order Management Specialist
Location: On-site in Akron, OH
Schedule: Monday–Friday
Salary: $39,000 – $41,000 depending on experience
Why This Opportunity Stands Out
Location: On-site in Akron, OH
Schedule: Monday–Friday
Salary: $39,000 – $41,000 depending on experience
Why This Opportunity Stands Out
- Strong emphasis on promoting from within, offering excellent opportunities for professional growth and long-term career development
- Partner with leading brands to deliver high-quality solutions for both business and consumer needs
- Small team with a family-like atmosphere
- Flexible, supportive work culture
- Opportunity to grow and take on more responsibility over time
- Maintain availability to answer incoming phone inquiries in a timely and professional manner.
- Request quotes from the quoting team when necessary.
- Serve as a point of contact for the Intake and Quote teams, providing information and responding to questions.
- Execute the order management process with accuracy, efficiency, and timeliness.
- Upload and maintain order details in customer portals.
- Revise shipping dates in the internal system as needed.
- Communicate any changes in lead times or shipping dates to customers and sales representatives
- Prior experience in customer service, order entry, or related operations role.
- Strong organizational skills and attention to detail
- Proficient in using internal systems and shared drives.
- Excellent communication skills—both written and verbal.
- Ability to multitask and prioritize in a fast-paced environment.
Salary : $39,000 - $41,000