What are the responsibilities and job description for the Customer Service Coordinator position at CFS?
Salary: $45,000-$55,000
Why This Opportunity Stands Out
Why This Opportunity Stands Out
- Serve as the primary point of contact for customers and play a key role in delivering an exceptional customer experience
- Gain exposure to multiple business functions, including Sales, Operations, and Finance
- Build expertise in order management, quoting, invoicing, and account support
- Opportunity to identify and implement process improvements that enhance efficiency and customer satisfaction
- Work in a collaborative environment with strong cross-functional partnerships
- Develop valuable experience with customer account management and business reporting
- Enjoy a role with high visibility and direct impact on customer retention and service quality
- Join an organization committed to continuous improvement and professional development
- Process customer orders, quotes, invoices, payments, and account-related requests
- Respond to customer inquiries and resolve issues promptly and professionally
- Partner with Sales and Operations to address customer needs and operational challenges
- Maintain accurate customer account records and document customer interactions
- Generate customer service reports and support process improvement initiatives
- Update and maintain standard work procedures and related documentation
- High school diploma required; Associate degree preferred
- 2 years of customer service experience
- Strong proficiency with Microsoft Office and Google Workspace applications
- Experience with order processing, invoicing, customer account management, or manufacturing environments preferred
Salary : $45,000 - $55,000