What are the responsibilities and job description for the Customer Experience Specialist position at CFS?
Salary: $55,000 - $65,000
Location: Columbus, OH (Onsite)
Why This Opportunity Stands Out
Location: Columbus, OH (Onsite)
Why This Opportunity Stands Out
- Clear career growth path into senior customer experience, account management, business development, and leadership roles
- High-visibility position with exposure to multiple areas of the business
- Opportunity to take ownership of customer solutions and make a direct impact
- Exposure to sales support, operations, customer relationship management, and order management
- Stable, full-time onsite opportunity with room for increased responsibility
- Ability to build long-term customer relationships and contribute to business growth
- Respond to customer inquiries via phone and email
- Prepare quotes and process customer orders accurately
- Coordinate order changes and special customer requests
- Provide updates on order status, production, and shipping timelines
- Partner with internal teams to ensure timely order fulfillment
- Support customer relationships and assist with follow-up activities
- Prior customer service, customer support, inside sales support, or related experience
- Strong proficiency with Microsoft Office
- Experience managing customer orders, quotes, or related transactions
- High level of professionalism, organization, and attention to detail in all communications and customer interactions
Salary : $55,000 - $65,000