Collections Specialist

We are seeking a detail-oriented Collections Specialist to join a fast-paced team environment in Pasadena, TX. This is a high-volume B2B collections role supporting a large customer base and offering the opportunity to make an immediate impact.

Why Join This Team?

• Stable and growing company with long-term opportunity
• Supportive leadership team that values employee contributions
• Fast-paced environment where your work makes a direct impact
• Opportunity to bring fresh ideas and improve processes
• Collaborative culture with a team-first mentality
  
  

Key Responsibilities Of The Collections Specialist

• Manage high-volume B2B collections through phone calls and email outreach
• Follow up on past due accounts and aging balances across a large customer base (~8,000 accounts)
• Handle a high volume of daily inbound and outbound calls, emails, and customer inquiries
• Document collection activity and maintain detailed account notes
• Investigate account discrepancies and work toward timely resolution
• Upload invoices into customer portals as needed
• Release order holds and credit holds based on account status
• Process credit card payments as needed
• Maintain accuracy while working in a fast-paced, high-volume environment
• Identify and communicate opportunities for process improvements
  
  

Preferred Qualifications Of The Collections Specialist

• 3 years of B2B collections experience
• Strong customer communication skills via phone and email
• Ability to investigate and resolve account discrepancies independently
• Comfortable working in a fast-paced, high-volume environment
• Highly detail-oriented with strong organizational skills
• Advanced Excel skills, including PivotTables and VLOOKUPs
  
  

If you have strong collections experience and are ready for your next opportunity, we’d love to hear from you!