Senior Fraud Specialist

CFG Bank, based in Baltimore, Maryland, is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. As the 6th largest bank in Baltimore by deposits and the largest locally based, we've grown from $1 billion to over $6 billion in assets by 2026. With over 30 years of expertise, we rank among the top five healthcare bridge-to-HUD lenders in the country. At CFG Bank, we redefine banking by blending big bank capabilities with personalized boutique service. Recognized as a “Best Place to Work” by the Baltimore Business Journal across multiple years, we’re intentional about creating an environment where people feel valued, supported, and excited about work each day. Our goal is simple: to make every team member feel that choosing CFG Bank was one of the best decisions of their career. Join us and experience what sets CFG Bank apart.

Position Summary

As a Senior Fraud Specialist, you serve as a subject-matter expert in identifying, investigating, and mitigating financial crime risks across the organization. You play a key role in protecting the bank and its customers by leading complex fraud investigations, providing guidance on high-risk activity, and ensuring adherence to regulatory requirements and internal controls. This role requires advanced analytical skills, sound judgment, and the ability to operate independently in a fast-paced, risk-focused environment.

Essential Duties And Responsibilities

• The ability to use various Fraud Mitigation applications to independently monitor, investigate, and resolve complex fraud alerts across multiple channels, including checks, deposit accounts, cards, wires, and Zelle transactions.
• Exercise discretion and judgment to identify, assess, and escalate high-risk or unusual activity in a timely manner.
• Conduct in-depth investigations into suspicious activity, with a particular focus on new online accounts, digital onboarding, and application fraud.
• Serve as an escalation point for fraud-related inquiries from branch staff, Relationship Managers, and internal partners.
• Collaborate cross-functionally with Retail Banking, Operations, Risk, and Compliance to resolve fraud issues and minimize customer impact.
• Prepare and contribute to monthly, quarterly, and annual fraud activity reporting, identifying trends, emerging risks, and control gaps.
• Ensure thorough documentation of investigations, decisions, and outcomes to support audits, regulatory exams, and internal reviews.
• Provide timely status updates on active cases and proactively communicate material risks to management.
• Ensure ongoing compliance with bank policies, procedures, and applicable federal regulations, including BSA, USA PATRIOT Act, and OFAC requirements.
• Review and provide input on fraud procedures, controls, and risk assessments to enhance the effectiveness of the fraud program.
• Participate in required meetings, training sessions, and mandatory compliance education within established timeframes.
• Support broader Risk Department initiatives and special projects as needed, leveraging expertise to strengthen the bank’s overall risk posture.
  
  

Qualifications And Requirements

• Bachelor’s degree in a related field or equivalent experience.
• 4 years of experience in bank fraud detection or financial investigations.
• Certified Fraud Examiner (CFE) and/or Certified Anti‑Money Laundering Specialist (CAMS) designation preferred, but not required.
• Familiarity with online banking products, services, and applicable regulations.
• Strong computer skills, including Microsoft Office and banking systems.
• Excellent organizational skills with the ability to prioritize and meet deadlines.
• Effective verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to work independently and handle sensitive information with discretion.
  
  

Compensation Disclosure

In accordance with Maryland's Equal Pay for Equal Work Act, we are committed to providing transparent wage information for all posted job opportunities. The wage range for this position is $65,000.00 to $75,000.00 annually. Compensation is determined based on factors such as Experience, Qualifications, and Internal equity.

Benefits And Additional Compensation

Additionally, this position includes a comprehensive benefits package and other forms of compensation, including:

• Employer-provided health benefits: medical insurance, dental and vision insurance, disability insurance, life insurance, mental health support services, and wellness program
• Paid time off: vacation days, sick leave, volunteer days
• Retirement plan: 401(k) with employer match
• Other compensation elements: Discretionary annual bonus and overtime pay for non-exempt positions
  
  

Eoe Statement

CFG Bank is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities. If you require accommodations during the application process, please contact TalentAcquisition@cfg.bank.