What are the responsibilities and job description for the Deposit Operations Specialist position at CFBank?
About CFBank:
We are a fast-growing, high-achieving organization that thrives on winning. We are proud to be ranked nationally in the top 10 Banks within our asset size peer group based on financial performance. If you are seeking a place where you can have enhanced visibility, add more value, and you thrive in a dynamic and growth-focused environment, you belong at CFBank. We are agile, we work with integrity, and we hustle. For over 130 years we’ve been serving our communities and over the past decade have become a top performer, successfully growing our business and attracting some of the best talent out there. We are a commercial bank that offers a boutique banking experience for personal banking clients. Our unique business model offers direct access to decision-makers, great technology, great products, and competitive pricing that position our teams to go into the market and win business.
About the role:
The Deposit Operations Specialist is an administrative/support role within CFBank that is critical to the seamless functioning of various operational areas specific to deposit accounts. This role involves both internal and external customer support across multiple areas of responsibility including ACH, Wires, transaction exception handling, and online banking
What you’ll do:
- Provide operational and transactional support both internally and externally as well as exception handling for CFBank’s deposit base.
- Conduct ACH operations tasks, including but not limited to rejected and returned items, disputes, research, and other ACH inquiries from clients and co-workers.
- Conduct check-clearing actions tasks, such as returned checks, error resolution, adjustments, outgoing return items, and other inquiries from clients and co-workers.
- Process wire transfers, including sending and receiving international and domestic wire transfers.
- Carry out Treasury Management transactional processing and tracking, including account analysis fees as well as ACH file processing and wire transfer processing for business cash management clients.
- Administer various debit card functions, including card setup, card maintenance activities (limit increases, restrictions), handling disputes, research, suspicious activity tracking and follow up, and other inquiries from clients and co-workers.
- Provide personal online banking support for customer base, which may also include various related products such as bill pay, external transfers and eStatements.
- Analyze data and transactions to identify, prevent and report suspicious or fraudulent behavior.
- Conduct other miscellaneous operational and support tasks related to deposit accounts including account maintenance.
- Provide support for related internal and external audits and management reviews.
- Comply with internal security policies and procedures and maintain customer confidentiality at all times.
- Adhere to all regulations, policies, and record-keeping requirements. Complete all required training related to bank regulations and policies.
- Accept other responsibilities and projects as requested to add value for CFBank.
Desired Qualifications:
- At least 1 year of banking/operational experience preferred.
- Intermediate-level computer knowledge is preferred.
What We Offer:
- Excellent Benefits Package: Top benefits include dependent coverage, generous PTO, Federal Holidays, and Paid Parental Leave for those who qualify for eligibility.
- Professional development opportunities including educational/training opportunities
- “Accelerated” 401k Plan and Employee Match of 50% of the first 8% deferred, available your first full month of employment with a 3-year vesting
- Employee Banking Promos and Direct Deposit of payroll to CFBank Account (over 90% of our employees bank with us!)
- Employee Assistance Program with a wide range of free resources such as estate planning and mental wellness resources
- One of the most collaborative environments you’ll find, with a team of hard-working mutually invested professionals who are excited about shared success