Banking Center Manager

About CFBank:

We are a fast-growing, high-achieving organization that thrives on winning. We are proud to be ranked nationally in the top 10 Banks within our asset size peer group based on financial performance. If you are seeking a place where you can have enhanced visibility, add more value, and you thrive in a dynamic and growth-focused environment, you belong at CFBank. We are agile, we work with integrity, and we hustle. For over 130 years we’ve been serving our communities and over the past decade have become a top performer, successfully growing our business and attracting some of the best talent out there. We are a commercial bank that offers a boutique banking experience for personal banking clients. Our unique business model offers direct access to decision-makers, great technology, great products, and competitive pricing that position our teams to go into the market and win business.

About the role:

The Banking Center Manager position is responsible for the day-to-day duties of managing a banking office and assisting their respective SVP, Retail Banking in oversight of the sales, operations, customer service, and business development within the market, including profits and productivity.

What you’ll do:

• Supervise staff and activities of the banking center and assist the SVP, Retail Banking in meeting goals in retail, consumer, and commercial product sales.

• Possess the ability to conduct all “teller” functions expected of a Relationship Banker and assist staff as needed.

• Bring in new customers and boost profits.

• Create and analyze management information and reports.

• Set targets for staff and branch and ensure they are met.

• Train and supervise staff, ensuring compliance with Bank policy and industry regulations.

• Assist in marketing and publicizing new and existing products and services, often acting as a liaison between your staff and other lines of business including but not limited to Treasury Management, Commercial Lending, and Residential Lending.

• Possess a broad knowledge of bank products and services, as well as compliance-related issues, being a go-to resource of expertise for colleagues and clients alike.

• Assist customer understanding of banking, including problem resolution and ensuring the products fit their financial needs, coaching staff to maintain at least a basic understanding to execute as well.

• Comply with internal security policies and procedures and maintain customer confidentiality at all times.

• Adhere to all regulations, policies, and record-keeping requirements. Complete all required training related to bank regulations and policies.

Desired Qualifications:

• Management background with at least three years’ experience in banking/sales environment preferred.

• High school diploma or general educational degree (GED) with some banking/finance experience or education preferred.

• Strong prior experience in product knowledge and cross-selling performance expected with position.

• Maintain a registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements.

• Proficient computer skills are required and the ability to learn various Banking Software programs.

What We Offer:

• Excellent Benefits Package: Top benefits include dependent coverage, generous PTO, Federal Holidays, and Paid Parental Leave for those who qualify for eligibility.

• Professional development opportunities including educational/training opportunities

• “Accelerated” 401k Plan and Employee Match of 50% of the first 8% deferred, available your first full month of employment with a 3-year vesting

• Employee Banking Promos and Direct Deposit of payroll to CFBank Account (over 90% of our employees bank with us!)

• Employee Assistance Program with a wide range of free resources such as estate planning and mental wellness resources

• One of the most collaborative environments you’ll find, with a team of hard-working mutually invested professionals who are excited about shared success

Education and Experience:

• Management background with at least three years’ experience in banking/sales environment preferred.
• High school diploma or general educational degree (GED) with some banking/finance experience or education preferred.
• Strong prior experience in product knowledge and cross-selling performance expected with position.
• Willing to register and maintain a registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements
• Expected to acquire and maintain proficiency in the bank's policies and procedures, and adhere to all laws, rules, and regulations that are applicable to conduct, and the work being performed.
• Proficient computer skills are required and the ability to learn various Banking Software programs.
• Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.
• Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
• Must have excellent organizational skills and the ability to multi-task and to be flexible.
• Must be available to work all hours of operations.