What are the responsibilities and job description for the Manhattan Active System Trainer position at CEVA Logistics?
YOUR ROLE
As a Trainer, you will be embedded with deployment teams to deliver hands-on training to warehouse and office staff, support end-user adoption, and provide operational expertise during system cutovers. You will work closely with Implementation Engineers, Process Super Users, and the Implementation Training Manager to translate complex systems and process changes into user-friendly training experiences. We are looking for an experienced Trainer to lead the development and delivery of all training materials, tools, and programs to support user adoption and operational readiness.
WHAT ARE YOU GOING TO DO?
Training & Support
Build and maintain a standardized training curriculum aligned to Manhattan Active WMS/OMS capabilities and operational workflows.
Deliver hands-on training sessions for site operations and administrative staff using Manhattan IT System Stack.
Translate system and process documentation into practical, user-friendly instruction.
Provide on-site coaching and shoulder-to-shoulder support during go-live and ramp-up periods.
Guide users on day-to-day tasks such as receiving, picking, inventory management, and order fulfillment using the new systems.
Define role-based learning paths and system usage expectations for each user group.
Documentation & Tools
Collaborate with Implementation Engineers and Process Super Users to develop and maintain work instructions, job aids, quick reference guides, and process documentation.
Ensure all training materials are consistent with configuration, process design, and CEVA best practices.
Capture real-time feedback from trainees to continuously improve training content and methods.
Deployment Readiness & Issue Resolution
Serve as a first line of support for user questions and issues during and after go-live.
Identify and escalate system issues or knowledge gaps to the appropriate teams.
Support User Acceptance Testing (UAT) and validate training effectiveness through floor-level observation.
Continuous Improvement
Capture feedback from each deployment to enhance training materials and improve future rollouts.
Maintain a library of updated training documents, including SOPs, work instructions, quick reference guides, and e-learning modules.
Ensure training aligns with CEVA’s commitment to operational excellence and safety.
WHAT WE ARE LOOKING FOR
Education & Experience
High school diploma required; associate or bachelor’s degree preferred.
3 years of experience in warehouse operations, training, or systems support.
Experience with Manhattan Active WMS systems and logistics processes is required
Prior involvement in technology or process rollouts is strongly preferred.
Skills & Competencies
Strong interpersonal skills with the ability to train and support a variety of audiences.
Comfortable working in fast-paced, hands-on warehouse environments.
Clear communicator with the ability to simplify complex topics.
Proficient with Microsoft Office (especially PowerPoint and Excel); familiarity with learning tools a plus.
Willing and able to travel extensively to deployment sites across North America.
Strong preference for bilingual candidate able to conduct training in Spanish and English
WHAT DO WE HAVE TO OFFER?
Competitive salary and travel compensation.
Full suite of benefits including health, dental, vision, and life insurance.
401(k) with company match.
Paid time off and holidays.
Opportunities to grow within a global logistics leader.
Location:
Remote, preferably in Indianapolis, IN / 50 – 75% Travel Required (North America)
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.