What are the responsibilities and job description for the Sales Development Representative (SDR) position at Ceterus?
Full Time - Remote
Charleston, SC / Atlanta, GA / Charlotte, NC
About Ceterus
At Ceterus, we help franchise small business owners optimize their financial performance and reporting. We deliver timely and accurate monthly financial statements through our outsourced bookkeeping and accounting services that provide the insights to help owners meet their business objectives. As franchise accounting experts, we understand both the needs of small business owners as well as the requirements of franchise brands. We have developed technology solutions that help in the delivery of our customers’ monthly outcomes while also making it easier for business owners to understand how they stand financially anytime, anywhere. Ceterus serves over 1,000 customers today across over 2,000 locations in well-known brands like Jimmy John’s, Jersey Mike’s, Orangetheory Fitness, Club Pilates, European Wax, and Massage Envy as well as emerging brands like Scooter’s Coffee, Crumbl Cookies, OHM Fitness and Contour Spa.
Role Overview
We are looking for a highly motivated and professional Sales Development Representative (SDR) to help grow our sales pipeline in the Charleston area. This role will report directly to the Sales Manager and will work closely with both sales and marketing to think outside the box on ways to get in front of prospective customers and ways to set appointments; ultimately, you will boost sales and contribute to our long-term business growth. To be successful in this role, you should have previous experience developing leads from marketing campaigns and meeting sales quotas. You will use your communication skills to cultivate strong relationships with customers, from first contact until you close the deal. You will also ensure proper after-sales service. If you are motivated, results-driven, and enjoy working in a team environment, we’d like to meet you.
Responsibilities
- Qualify leads from marketing campaigns as sales opportunities
- Contact potential customers through cold calls and emails
- Present our company to potential customers
- Identify client needs and suggest appropriate products/services
- Customize product solutions to increase customer satisfaction
- Build long-term trusting relationships with customers
- Proactively seek new business opportunities in the market
- Set up meetings or calls between (prospective) customers and Account Executives
- Report to the Sales Manager on (weekly/monthly/quarterly) sales results
- Stay up to date with new product releases/services and new pricing/payment plans
Qualifications and Skills
- Experience working at a B2B SaaS start-up or in the franchise industry is a plus
- Proven work experience as a Sales Development Representative, AE, or similar role
- Hands-on experience with multiple sales techniques (including cold calls)
- Track record of achieving sales quotas
- Experience with CRM software (e.g., Salesforce, Salesloft)
- Understanding of sales performance metrics
- Excellent communication and negotiation skills
- Ability to deliver engaging presentations
Why Ceterus?
- Join a passionate team that values innovation, collaboration, and personal growth.
- Contribute to a cutting-edge accounting platform that empowers franchise business owners worldwide.
- Work in a supportive environment that encourages continuous learning and skill development.
- Enjoy flexible work arrangements, including remote work options.
- Competitive compensation package and benefits.