What are the responsibilities and job description for the Parts Sales Representative position at CESSCO Inc.?
Company Description CESSCO Inc. is a long-standing supplier of light construction tools and equipment for contractors and construction professionals across the Northwest. Since 1975, the company has built a strong reputation in sales, rentals, service, and parts, with locations in Portland, Oregon and Seattle, Washington. CESSCO offers equipment from leading brands such as Multiquip, Diamond Products, Honda, ICS, Husqvarna, Tsurumi, and Stihl, including generators, pumps, lighting systems, and concrete cutting tools. Customers can rent or purchase equipment, access manufacturer-authorized warranty repair from the Portland store, and order commonly used parts online or by phone. The company focuses on helping customers complete projects on time and under budget through reliable products and responsive service.
Role Description The Parts Sales Representative is a full-time, on-site role based in Portland, OR. This position is responsible for assisting customers in identifying and ordering the correct parts, providing product information, and ensuring timely and accurate order processing. Day-to-day tasks include responding to phone, email, and in-person inquiries, preparing quotes, entering sales orders, and coordinating with the service and rental teams to meet customer needs. The role involves maintaining parts inventory, monitoring stock levels, and working with vendors to source and replenish items. The Parts Sales Representative is expected to deliver professional, service-oriented support that promotes customer satisfaction and supports overall sales growth.
Qualifications
Role Description The Parts Sales Representative is a full-time, on-site role based in Portland, OR. This position is responsible for assisting customers in identifying and ordering the correct parts, providing product information, and ensuring timely and accurate order processing. Day-to-day tasks include responding to phone, email, and in-person inquiries, preparing quotes, entering sales orders, and coordinating with the service and rental teams to meet customer needs. The role involves maintaining parts inventory, monitoring stock levels, and working with vendors to source and replenish items. The Parts Sales Representative is expected to deliver professional, service-oriented support that promotes customer satisfaction and supports overall sales growth.
Qualifications
- Customer Service and Customer Satisfaction skills to support a positive experience for all buyers and renters.
- Sales skills to effectively identify needs, recommend parts and equipment, and close orders.
- Inventory Control skills to track stock levels, manage backorders, and ensure accurate parts availability.
- Strong Communication skills for clear, professional interaction with customers, colleagues, and vendors.
- Basic mechanical or technical aptitude with construction equipment or tools.
- Ability to use inventory and order entry systems; familiarity with ERP or POS software is helpful.
- Organizational skills and attention to detail for handling multiple orders and inquiries efficiently.
- Previous experience in parts sales, construction equipment, or related industries is preferred.
- High school diploma or equivalent; additional vocational or technical training is beneficial.