Parts & Service Sales Representative

Enviro-Clean Equipment, Inc. began doing business on May 1, 1995. ECE sells and services municipal equipment and parts to Public Works Departments and contractors in the states of Oregon and Washington. We are a one-stop shop with a strong reputation and vast expertise. We offer products, services, and innovations that provide solutions our customers need now and in the future. We are looking to hire a Parts & Service Sales Representative for our growing team. This position will work from Gresham, OR and will travel into the Washington market as well.

You will play a pivotal role in ensuring the satisfaction and success of our valued customers. You are expected to conduct regular visits to customers' locations to establish strong rapport and understand their unique requirements. This role involves a combination of on-site visits, virtual interactions, and collaboration with internal teams to deliver unparalleled service.

***Opportunities for commissions***

Tasks/Responsibilities:

• Ability to bring on new customers as well as manage our current customers.
• Visits assigned customers.
• Engage with customers, understand their needs, proactively identify challenges and provide timely solutions to ensure their satisfaction.
• Address any issues they encounter with their truck bodies and provide effective solutions.
• Technical aptitude and the ability to quickly learn and understand complex products and systems.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Strong interpersonal and communication skills, with the ability to build rapport and establish credibility with customers at all levels.
• Coordinate and facilitate training sessions for customers who may require remote assistance or additional guidance.
• Serve as a liaison between customers and internal departments: parts, service, and sales, to streamline communication and resolve issues effectively.
• Maintain up-to-date knowledge of industry trends, product developments, and best practices to better serve customers and drive continuous improvement.
• Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services to existing customers.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner, ensuring positive outcomes and maintaining customer loyalty.
• Assist in the development of customer success strategies and initiatives aimed at enhancing overall customer satisfaction and retention.
• Other duties as assigned.

Education & Requirements:

• Required: High school diploma or GED, or equivalent plus vocational training or job-related course work.
• Preferred: Previous experience in Refuse, Vac or Sweeper Industry/Environment
• Preferred: Automotive or other mechanical knowledge
• Preferred: Karmak & Salesforce
• Preferred: Customer Service, 2 years

Skills:

• Preferred: Customer Success, Account management, or customer-facing role
• Required: Proficiency in Microsoft Office suite and experience with CRM software.
• Automotive or other mechanical knowledge is a plus
• Friendly, positive, upbeat attitude and personality.
• Time-Management and Planning
• Ability to work under pressure
• Problem-solving skills
• Conflict-resolution skills

Benefits:

• A clean, safe working environment;
• Safety Culture with monthly safety meetings/trainings.
• Safety Committee made up of employees from all departments in company to promote a safe work environment.
• Medical, Dental, Vision, Short Term Disability & Life Insurance.
• Company Paid Training: at least 40 hours per year.
• Annual Safety Boot Allowance (up to $250)
• Annual Tool Allowance
• 401(k) with company match up to 4%.
• Hourly pay – not flat rate.
• ***Opportunities for commissions***
• Paid Vacation; 1st & 2nd year of service, 80 hours of PTO each year. 3rd & 4th year of service, 120 hours of PTO each year. 5th year of service, 160 hours of PTO.
• Holiday Pay - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

**All offers of employment at Enviro-Clean are contingent upon clear results of a thorough background check**

Please visit our website at https://www.envirocleanequip.com/ to learn more about our company.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Mechanical knowledge: 3 years (Required)
• Customer service: 3 years (Required)

Ability to Commute:

• Gresham, OR 97030 (Required)

Work Location: Hybrid remote in Gresham, OR 97030

Salary : $55,000 - $70,000