CMS4Schools Account Manager

Join our Team! CESA 6 is searching for a vibrant, self-motivated individual to be our CMS4Schools Account Manager.

As a member-driven cooperative educational service agency, schools and districts turn to CESA 6 for quality resources, designed for today's learner. A 2021 Gallup Exceptional Workplace Award winner, CESA 6 provides an engaging, collaborative and supportive work environment in which we lean on each other for the varied experience and expertise that our staff bring to the table, as we collaborate to find the right products and solutions for today's learners and learning environments.

The CMS4Schools Account is responsible for working with potential and existing CMS4Schools clients to build relationships, understand needs and challenges, and offer solutions based on the existing product suite or future product development. The CMS4Schools Account Manager reports to the 4Schools Director.

ESSENTIAL FUNCTIONS:

• Collaboratively develop marketing plans with internal and external partners.
• Execute inbound and outbound marketing tactics to generate new lead client leads for CMS4Schools products and service offerings.
• Identify, target and educate existing clients on the complete CMS4Schools products and service offerings.
• Attend conferences and exhibits to represent the the CMS4Schools product and service offerings
• Organize and conduct regular live webinars and user groups for potential and/or existing customers.
• Qualify prospective clients per sales plan, budget and decision making.
• Develop presentations and adapt sales collateral to support the sales process.
• Conduct demos of the CMS4Schools products and services to qualified clients.
• Respond to request for proposals (RFPs) and request for information (RFIs).
• Generate quotes and contracts.
• Negotiate contracts with prospective clients.
• Conduct regular retention outreach to existing clients.
• Maintain customer, lead, and revenue information in customer relationship management software (CRM).
• Facilitate the onboarding of clients/projects to the implementation team.
• Develop customer communications to ensure existing clients .
• Resolves client complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Ensures annual client invoicing is accurately generated and troubleshoots any issues with the finance team.
• Prepares weekly and monthly reporting on marketing and sales activities and shares with the 4Schools leadership team the CMS4Schools sales pipeline.
• Interfaces with the CMS4Schools Product Manager to ensure the products and services are in alignment with client needs.
• Meet productivity key performance indicators (KPIs).

OTHER FUNCTIONS:

• Respond to inquiries and assist clients with best practices, troubleshooting, and questions through

CMS4Schools support center.

• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.

• Receiving feedback from clients and relaying ideas to the internal product development team for consideration into future plans.

• Assists in the development of the 4Schools budget related to marketing and sales plan requirements.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional organizations.
• Organize and conduct regular live webinars and user groups for potential and/or existing customers.
• Serves as a member of the 4Schools leadership team.

POSITION QUALIFICATIONS:

Experience, Education and Licensure:

• Previous sales experience required; K-12 educational sales experience desired.
• Previous experience working with customer relationship management software preferred.
• Inbound and outbound marketing experience desired.

Required Skills and Abilities:

• Model the core values of the agency.
• Process-oriented.
• Ability to interpret and administer policies and procedures consistently and objectively.
• Ability to work independently as well as lead and collaborate with diverse work teams.
• Excellent interpersonal skills to facilitate interaction with the workforce.
• Communicate effectively and timely, verbally and in writing, to a diverse audience.
• Plan, organize and prioritize work.
• Remain flexible in order to adapt to changes in the work environment.
• Excellent time-management with ability to manage schedules and meet deadlines.
• Problem-prevention and problem-solving skills.
• Ability to manage multiple projects at a time while paying strict attention to detail and accuracy.
• Exhibit a high degree of confidentiality of sensitive information and process and handle confidential information with discretion.
• Work effectively, professionally and tactfully with internal agency staff and external clients.
• Ability to set and meet high standards of customer service (internal and external).
• Exhibit a professional, businesslike appearance and demeanor.
• Advanced computer skills, including e-mail, Google Suite and virtual meeting facilitation.
• Professionally represent the agency and public, private and parochial school districts in interactions with staff, customers and community.
• Facilitate an overall work environment of mutual respect and collaboration.
• Possess the ability to handle troubleshooting and fixing problems in a timely fashion.
• Display strong grasp on current technology in educational environments.
• Ability to accurately prepare and maintain records, files or reports.
• Ability to analyze data, situation, programs and problems.
• Ability to provide and communicate information effectively to others, through the use of data and presentations.
• Ability to handle difficult and stressful situations with professional composure.

• Ability to understand and follow instructions.

• Ability to exercise sound judgment in making critical conditions.
• Ability to provide consultation and support to agency personnel.
• Ability to self-train, research and keep current on market trends and technologies that pertain to our customers, product and services.

WORK ENVIRONMENT / PHYSICAL DEMANDS:

Work Environment:

• Ability to work in multiple settings, including school districts, a professional office setting and/or in a home office environment.
• Position may require extended hours including evenings and weekends, travel to multiple work sites and occasional out-of-town travel.
• Ability to work in a fast-paced environment.

Physical Demands:

• While performing the duties of this position, the employee is occasionally required to sit, use hands to finger, handle or feel, and reach with hands and arms.
• The employee is regularly required to communicate effectively in person, via phone, video and in writing.
• The employee may be required to drive between schools and districts to provide direct service and consultation.
• The employee may occasionally lift or move office equipment, products and supplies, up to 40 pounds.
• This employee may occasionally need to set up 4Schools exhibit booth banners, tables, and related equipment.
• Long hours for extended periods of time during high-demand periods.

NOTE: The above statements are intended to describe the general nature of work performed by this position. These statements are not to be construed as an exhaustive list of all responsibilities, tasks and skills required of an employee in this position.

The Agency reserves the right to require that other tasks be performed when warranted (for example, by emergencies, changes in personnel or workload, reorganization, or technical development). The Agency also reserves the right to revise this job description at any time without notice.

In compliance with the Americans with Disabilities Act, CESA 6 will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and current employees to discuss potential accommodations with the employer.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

Salary : $65,000