Program Support Position (Clerical)

Job Description

We are seeking an ambitious and highly organized Technical Program Assistant to join our educational agency. The successful candidate will play a crucial role in ensuring smooth day-to-day operations of select projects within our agency. Attention to detail is essential for this role.

Skills & Qualifications

• Concern for quality work; utmost attention to detail
• Technical writing & reporting experience, attention to details for technical forms and applications
• Experience with completion of federal forms at a 100% accuracy rate is desired. (Will train on forms if attention to detail is strong.)
• High levels of verbal and written communication and public relations/customer service skills
• Technology proficiency and the ability to quickly learn and adapt to new technologies
• Ability to manage competing priorities, meet deadlines, and adapt to changing demands
• Self motivated, ability to work independently and with a collaborative team, ability to work in a fast-paced environment
• Ability to maintain confidentiality
• High level of professionalism; commitment to learn and grow
• Associate’s Degree or one-year technical college certificate desired but not required
• Experience providing support in a professional office setting desired

Job Duties

• Provide support to multiple program areas on tasks related to educational programming and services
• Complete and file federal forms related to E-Rate funding (training provided) - Under the direction of the E-Rate Service Coordinator
• Remain up-to-date regarding E-Rate federal program changes and participate in E-Rate reviews
• Communicate and develop professional relationships with other CESAs, the Wisconsin Department of Public Instruction, and the Universal Service Administrative Company (USAC), and other educational partners
• Draft and edit correspondence to coordinate communication between CESA 11 and school district personnel, including emails, marketing flyers, registration forms, newsletters, meeting notes, etc.
• Provide support for CESA 11 itinerant staff division, regional co-op bid processes, and semi-annual statewide Ed Events conferences
• Perform clerical duties including but not limited to: typing, filing, copying, event set up, emails, phone support, and entry of purchase orders

Physical Requirements

• Ability to regularly lift 30 pounds

Compensation

• Starting wage is $22.00 per hour based upon qualifications and experience
• Paid sick and personal leave time
• Benefits available include participation in the Wisconsin Retirement System (WRS), family health insurance or an alternative benefit plan in lieu of health insurance, dental, vision, life, and long-term disability insurance

Work Schedule & Work Life Balance

• Full-time: 190 days base per year (prorated based on start date), primarily school-year days with flexibility for limited days in summer
• Summer 2027 will have additional days available for designated agency projects (optional)
• Full-time: 7.5 hours a day; typical office hours 7:30a-3:30p
• No weekends or holidays
• Occasional overnight in-state travel (approximately 4 nights per year)
• Desired start date: Between August 1 - August 15, 2026

Application Information

• Applications can be submitted through WECAN Vacancy ID #267336, or send your cover letter, resume and 2 letters of recommendation to Rebecca Gaspord - rebeccag@cesa11.k12.wi.us
• Application deadline: Until Filled. Applications will be reviewed upon receipt.

Please contact ​Dr. Gretchen Cipriano​, ISPD Director, with any questions: 715-­986-­2020, ext 2185

About us: Cooperative Educational Service Agency (CESA) #11 is a regional public educational agency providing services and support to 39 school districts in western Wisconsin. The ISPD department consists of a multitude of programs focused on serving the professional development needs of our partner schools. We provide workshops, trainings, and network meetings for staff and students. CESA #11 is located in Turtle Lake, Wisconsin.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $22