Manager, Operations - Dallas/Fort Worth Texas

Manager, Operations - Dallas/Fort Worth Texas

Location: Dallas/Fort Worth, Texas

Type: Full-Time

Department: Operations

Coverage: Dallas/Fort Worth and surrounding cities across Residential and Commercial Properties (office, medical, industrial, HOA, and more)

The Role

Cerv Property Solutions delivers unified, tech-enabled property care with one standard of white-glove excellence across residential and commercial properties. We simplify property ownership and management by combining expert execution, proactive service, and polished professionals under one roof.

We are hiring a Manager, Operations for Dallas/Fort Worth Texas to deliver on our white-glove operational excellence for our customers. This is the leader of all our operational verticals in the market, making this an extremely key role for us. You will build, train, and retain a high-performing, customer-focused team of pest, janitorial, landscape, pool, and exterior crews and service experts, ensuring the long-term customer and employee commitment that drives results for Cerv. This is a critical market manager role responsible for designing execution plans, cultivating front-line talent, and establishing the unwavering white-glove standards that define Cerv’s service, including training and hiring our teams, finalizing routes/schedules, inventory, fleet checks, customer meetings for issue resolution, estimating assist, branch organization, performance reporting to leadership, owning profitability, and cultural stewardship.

You will act as a courageous leader, empowered to challenge the status quo and build a team that brings a new level of integrity and customer-centricity to the property care industry. You will report directly to the VP, Operations.

What You’ll Build & Own

You will operate as a leader and internal entrepreneur, driving performance against the key scorecard outcomes:

• Talent Strategy & Retention (Team Builder): Full ownership of talent acquisition, training, and performance management for all team members in the Dallas/Fort Worth Texas market. Your primary goal is to achieve a 90% A-Player retention rate by fostering a culture of clarity, enthusiasm, and accountability.
• Operational Execution (Structured and Execution-Oriented Thinker): Take ownership of our operational SOPs, ensuring we deliver the highest standard of care for our customers in the most efficient way possible.
• Financial & Quality Management (Gross Margin Achievement): Strategic oversight of labor costs, inventory ordering, and resource management to achieve a defined Gross Margin for the market across our service lines. You will ensure understanding and adherence to our pay structure and uphold the uncompromising standard for quality and white-glove service.
• Revenue Generation (Proactive Communication): Partner directly with Account Management to proactively identify and successfully sell upsell services (e.g., floor care, deep cleans) to existing customers, achieving a minimum quota in sold upsell services per quarter, as well as with our Account Executive team to cross-sell our existing customers new service lines.
• Customer Advocacy (Ownership & Urgency): Take complete ownership for all client outcomes, ensuring seamless and proactive service delivery to successfully retain a defined percentage of the revenue overseen in the market.

What Success Looks Like

• A-Player Retention: The area team operates with a culture of high accountability, consistently meeting the A-Player retention rate.
• Customer Commitment: Clients view Cerv as a trusted partner, demonstrated by achieving the Customer Retention goal.
• Financial Health: The operation is a success engine for Cerv, meeting the Gross Margin target.
• Upsell & Growth: Revenue penetration goals are consistently met, generating a defined quota of upsell and cross-sell dollars per quarter.
• Process Compliance: All operational processes are strictly followed, resulting in a 98% completion and timeliness rate for daily reports.
• Resilience: The team maintains composure and effectiveness during unexpected crises, demonstrating Resilience & Adaptability to change without impacting quality.
• Cultural Steward: Part of being white-glove means owning our branch cleanliness, core values, fleet state, uniforms, and how we talk internally and to our customers, and you are the ultimate champion of this across all of our verticals. You jump in and become an individual contributor where required.

What We’re Looking For

Required Competencies & Experience

• 5 years of hands-on experience in operational management, including direct leadership responsibility.
• Ownership & Urgency: Demonstrated A-player mindset with a deep-seated sense of personal ownership for all outcomes, intolerance of mediocrity, and a proactive approach to challenges.
• Structured and Execution-Oriented Thinker: Proven ability to turn complex field operations into scalable, organized, and repeatable processes.
• Team Builder: Inherent drive to mentor, elevate, and empower front-line team members and production management team members, viewing team success as the primary measure of achievement.
• Results-Oriented: An uncompromising internal standard for quality and a proven track record of translating high-level goals into flawless front-line reality.
• Proactive Communication: Natural ability to anticipate needs, proactively surface potential issues, and identify opportunities for value-adds/upsells before being prompted.
• Resilience & Adaptability: Ability to maintain composure and pivot quickly in response to changing business needs or operational crises.
• Strong technical knowledge of commercial cleaning methods, equipment, and preventative maintenance.
• Willingness to work in the field when needed to conduct inspections and solve problems

Preferred

• Direct pest, pool, landscape, janitorial, and/or exterior industry experience
• Experience with associated equipment and fleets
• Familiarity with residential, HOA, multifamily, and commercial property operations
• Experience or comfort with sales or upsell acumen in a service-based industry

Compensation and Benefits

• Competitive salary, commensurate with experience and market standards (comp listed is OTE with an expected salary of $70-75K and $30K of bonus incentives tied to KPIs)
• Performance-based incentives tied to operational KPIs/Outcomes
• Company vehicle
• Health, dental, and vision benefits
• Relocation assistance may be available for qualified candidates

Why Cerv

Cerv Property Solutions is built for A-players who take pride in their work, their leadership, and the standards they set. If you want to help build systems and teams and establish a new, elevated standard in property care, this role offers real ownership, real responsibility, and real upside. This is not a role for someone looking to maintain the status quo. It is for someone who wants to build, lead, and scale something meaningful.

Pay: $70,000.00 - $105,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $70,000 - $75,000