What are the responsibilities and job description for the Fulfillment Operations Lead position at Certus?
You keep things moving — and you're proud of it.
You're the kind of person who walks into a room, sizes up what needs to happen, and makes it happen. You don't wait for problems to escalate — you spot them early, fix them fast, and build systems so they don't come back. If that sounds like you, keep reading.
What You'll Do:
As our Fulfillment Operations Lead, you'll own the day-to-day rhythm of our fulfillment operations — making sure physical credentials and training materials get to the right people, on time, every time. You'll lead a team of Fulfillment Specialists, drive process improvements, and partner closely with our Credentialing Manager and cross-functional teams to keep operations running smoothly.
This isn't a "manage from a distance" role. You'll be in it — supporting your team, solving real problems, and building the kind of operation you'd be genuinely proud of.
On any given day, you might be:
Leading the team through a high-volume day and keeping shipments on track
Digging into fulfillment metrics to spot trends before they become problems
Working with Reporting and Compliance teams to resolve credentialing discrepancies
Coaching a Specialist on a better way to batch and process orders
Forecasting supply needs and managing vendor relationships
Identifying a manual process that's begging to be streamlined — and fixing it
What We're Looking For:
2 years of leadership experience, ideally in fulfillment, production, shipping, or operations
A natural process-improver — you see inefficiency and can't help but fix it
Strong organizational skills and a sharp eye for detail
Someone who leads by example and builds team accountability without micromanaging
Comfortable with Microsoft Office Suite; at ease in fast-paced, high-volume environments
A genuine growth mindset — you're not done learning, and you don't want to be
Physical requirements: ability to lift 40 lbs and provide hands-on floor support when the team needs it. This position is in-office Monday - Friday from 9am ET - 5pm ET.
Why This Role:
You'll have real ownership. Real impact. And a team that looks to you — not just for direction, but for the kind of steady, energizing leadership that makes hard days feel manageable. We're a company that takes our work seriously and our culture intentionally, and we're looking for someone who fits both.
Ready to bring your operational instincts to a team that will actually use them? We'd love to hear from you.
EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $45,000 - $50,000