What are the responsibilities and job description for the Senior Training Manager (LMS) position at Certified Group?
JOB SUMMARY
Are you passionate about shaping exceptional employee experiences and building a culture of continuous learning? We are seeking a hands on Training Manager to lead the design and execution of a best-in-class learning strategy for our multi-site laboratory testing organization.
This is a high-impact role responsible for creating a consistent, streamlined approach to training that empowers employees, builds capability, enables retention, and drives operational excellence. From onboarding new hires to preparing future leaders, you will partner with subject matter experts to design and deliver programs that make a measurable difference in performance and engagement.
This leader will uphold our purpose – so the world can trust in what it consumes by fostering a culture aligned to our mission and values:
Purpose: So the world can trust in what it consumes.
Mission: Partner with customers to deliver innovative scientific solutions and expertise.
Values: start with the customer, commit to safety and quality, drive to deliver, act with integrity and support the team.
ESSENTIAL RESPONSIBILITIES
- Own the Learning Journey: Develop and implement a comprehensive and modernized training framework that ensures consistency and quality across all sites. Ensure training is prioritized according to business needs. Ensure training curriculum evolves with changing business capability needs. Includes ownership of our learning management system (LMS).
- Transform Onboarding: Lead the design and execution of an engaging first-year onboarding experience—critical to employee success and retention.
- Build Skills & Careers: Oversee technical, professional, and leadership development programs that enable career progression and readiness for future roles.
- Measure What Matters and Enable Accountability: Manage a Learning Dashboard of KPIs to track training effectiveness, completion rates, and impact on business outcomes. Use data-driven insights to continuously improve training effectiveness and drive accountability.
- Enable Local Teams: Mentor and enable regional Training Specialists through a Train-the-Trainer program, ensuring they have the tools and guidance to deliver excellence locally.
- Collaborate for Impact: Partner with Operations, HR, Quality/Regulatory, Safety, and a community of field-based Trainers to ensure high-impact and effective training (both online and on the job).
- Innovate & Improve: Continuously evaluate and enhance training content, delivery methods, and measurement practices to keep learning engaging and effective
MINIMUM QUALIFICATIONS
- Bachelor’s degree required (Education, Organizational Development, HR, or related field preferred).
- 7–10 years in adult learning and development within an operational or multi-site environment.
- Experience in multisite business that requires leading through influence and collaboration in a virtual environment.
- Proven success in designing and implementing training programs that drive measurable results.
- Experience with online learning tools, technology and learning management systems.
- Employee focus
- Ability to work both independently and in teams.
PREFERRED QUALIFICATIONS
- Strong organizational skills and attention to detail.
- Ability to lead through collaboration and inspire a culture of learning.
- Ability to analyze metrics and data and translate insights into actionable strategies.
- Excellent communication skills
- Enables continuous improvement and challenges the status quo.
BENEFITS:
- Progressive 401k Retirement Savings Plan
- Employer Paid Short- Term and Long-Term Disability, and Life Insurance
- Group Medical
- Tuition Reimbursement
- Flexible Spending Accounts
- Dental
- Paid Holidays and Time Off
Certified Group values diversity in its workforce. The company is firmly committed to a policy of Equal Opportunity and will administer its policies in a manner that treats each employee and applicant for employment on the basis of merit. Certified Group will take affirmative action to seek out qualified applicants without regard to race, color, religion, sex, national origin, age, handicap, or veteran status.