What are the responsibilities and job description for the Customer Service Representative (Remote) position at Certified Employment Group?
Customer Service Representative (Remote)
Schedule: M-F 8:30 am – 4:30pm PST (Days to change to include weekends during peak season)
Role: Contract: Aug 3rd – Oct 30th (Potential to be extended to Dec 23rd)
Pay: $27/HR
Overview
Our client is an industry leader in seasonal holiday products, operating year-round to design, develop, manufacture, and support the sale of Halloween and winter holiday merchandise. Their enthusiastic team is dedicated to creating memorable and festive experiences for customers.
They are currently seeking a temporary full-time Customer Service Representative to work fully remote during Pacific Time business hours. This is an exciting opportunity for someone who enjoys helping others and takes pride in delivering exceptional customer service through both phone and email support.
The ideal candidate is passionate about the Halloween and winter holiday seasons, enjoys working in a fast-paced environment, and is eager to assist customers with professionalism and enthusiasm. Strong interpersonal and communication skills are essential, along with the ability to work independently while remaining engaged and collaborative with a remote team.
Responsibilities
· Work both independently and collaboratively within a team environment to identify product or service issues, resolve customer concerns, and share knowledge with teammates.
· Provide timely, professional, and personable customer support via phone, email, and a ticketing system, handling a high volume of inquiries daily while maintaining accuracy and responsiveness.
· Stay informed of product updates, policy changes, and company procedures relevant to customer support.
· Maintain a consistent and reliable presence throughout scheduled working hours in a fully remote, on-camera work environment.
· Deliver exceptional customer experiences by demonstrating strong problem-solving skills, empathy, and professionalism in every interaction.
Qualifications
· Associates Degree or 1 – 2 years of customer service experience
· Excellent written/verbal communication with the ability to build collaborative relationships with customer and teammates.
· Strong decision-making, multi-tasking, and time management.
· Enthusiastic about holiday consumer products.
· Proficient with Microsoft Office.
· Experience with ticketing, CRM, e-commerce, or communication platforms.
· Capable of working from home with a stable internet connection, quiet workspace to receive calls.
· Reliable work history with demonstrated job stability preferred
· Prior Call center, customer support, or high-volume customer service experienced preferred.
Salary : $27