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Support Services Owner

Cerner Corporation
Kansas City, MO Full Time
POSTED ON 5/28/2022 CLOSED ON 10/8/2023

What are the responsibilities and job description for the Support Services Owner position at Cerner Corporation?

The Support Services Owner (SSO) is responsible for managing client relationships with broad scope to deliver on engagement milestones and scope of services, the support of all implemented Cerner solutions and services to clients and ensuring the support methodology is adhered to. This role is also responsible for ensuring world-class service is provided by coordinating departmental or cross-functional teams to deliver timely, high quality projects. The SSO works on significant or unique issues where analysis of situations and independent judgment are required to obtain results. The Senior SSO is responsible for the following: executive relationship management, status reviews, managing action items, risks/issues and all deliverables; managing cross-organizational interactions as needed including managing escalations across Cerner teams; facilitating meetings, generating agendas/minutes, and developing detailed plans/schedules; and managing and driving results. through support.

Working Environment

Hybrid or Remote

This position offers a Hybrid or Remote working environment. Meaning if you live within a metro area of a Cerner office, you will split working time between a Cerner office and remote. If you are not within a metro area of a Cerner office, you can live and work in your current geographical location and work primarily remote. #LI-Hybrid #Remote

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Cerner Jobs and Careers


Additional Information

Working Environment
Hybrid or Remote

Relocation Assistance Available for this Job:
No

Qualifications

Basic Qualifications
  • At least 6 years of total combined higher education and related work experience including:
    • At least 1 year of healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience
    • At least 5 years of higher education and/or additional work experience directly related to the duties of the job

Preferred Qualifications
  • Bachelor's degree or equivalent work experience
  • At least 5 years of Millennium experience
  • At least 3 years of project or client facing work experience
  • Participation in most phases of a single domain, multi-clinical domain and integrated system implementation
  • Experience managing multiple small and moderate-sized teams of associates with disparate roles

Expectations
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Perform other responsibilities as assigned

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

As a condition of employment, all US-based employees must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved.

Some Cerner positions may be obligated to comply with additional client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

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