IT Support Specialist

Job Title: IT Support Specialist  

Location: Houston, TX (onsite)

Reports to: IT Manager

Compensation Range: $65,000 - $75,000 annually (dependent upon skills, and qualifications) 

Benefits: Comprehensive package including medical, dental, vision, 401(k) with company match, paid time off and travel opportunities

Ceres Global is a network of companies delivering integrated solutions in infrastructure, power, environmental services, and community resilience. Founded in 1976, Ceres has grown from a Midwest operation to a global enterprise with nine offices across the U.S., Canada, the Caribbean, India, and New Zealand.

With $2 billion in bonded project capacity and nearly 50 years of experience, Ceres Global serves clients worldwide through specialized units in disaster recovery, electrical infrastructure, power generation, heavy civil construction, environmental restoration, and materials recovery. These units operate as one cohesive force, combining local insight, shared resources, and global expertise to create lasting impact.

Driven by Purpose, Powered by People 

At Ceres, we believe you’re more than just an employee; you’re part of a team with a purpose and a meaningful mission. Whether in management, field operations, or behind the scenes, every team member plays a vital role in restoring hope, helping communities recover and rebuild.  

We value initiative, respect diversity, and give our people the freedom to lead. We offer competitive pay, travel opportunities, and a culture built on resilience and teamwork. If you show up with compassion, share the commitment, react with urgency, and deliver solutions, you’ll fit right in. We don’t just respond to challenges; we rise to them. 

Position Summary

We’re hiring an IT Support Specialist (Modern Workplace) to work at our Houston, TX office. This position reports to the IT Manager and will be a member of our global IT team. The IT Specialist will focus on delivering excellent end‑user support while administering core Microsoft 365 services. You’ll handle day‑to‑day administration across Entra ID (Azure AD), Intune, Exchange Online, Teams, SharePoint/OneDrive, and endpoint security—partnering with senior engineers on security, automation, and platform improvements. This role blends front‑line support with hands‑on M365 administration in a modern, Zero Trust‑aligned environment.

This position requires after‑hours support on a rotational basis that may include nights, weekends, and holidays.

What You’ll Do

End‑User Support & Operations:

• Serve as the initial point of contact for incidents and requests (hardware, software, SaaS), delivering timely, high‑quality resolutions.
• Install, configure, and maintain Windows 11 laptops/desktops, mobile devices, and peripherals.
• Own ticket lifecycle and change procedures via ITSM (e.g., ServiceNow, Jira), with clear documentation and communications.

Microsoft 365 Administration:

• Administer Entra ID objects (users, groups), basic RBAC, and support Conditional Access updates under established standards.
• Manage Intune device lifecycle: Autopilot deployments, compliance policies, configuration profiles, patch rings, and Proactive Remediations.
• Support Exchange Online tasks (mailboxes, shared mailboxes, DLs/Groups, mail flow rules) and Teams/SharePoint governance (guest access, external sharing, naming).
• Assist with SPF/DKIM/DMARC upkeep and anti‑spam/anti‑phishing tuning under guidance.

Security & Compliance Support:

• Support Microsoft Defender for Endpoint/M365 operations: alert triage, device onboarding, policy adjustments, and remediation.
• Assist with Purview (DLP, sensitivity labels, retention policies) and eDiscovery tasks as directed.
• Resolve access reviews and Privileged Identify Management (PIM) activations.

Automation & Reporting:

• Use PowerShell and Microsoft Graph (via Graph PowerShell SDK) to automate routine tasks and generate health/compliance reports.
• Contribute to version‑controlled configuration exports (e.g., Intune JSON) and runbooks.

Observability:

• Monitor service health and capacity, maintain dashboards/alerts, and contribute to problem management.

Required Qualifications:

• H.S. Diploma or GED
• 2-5 years’ experience administering, designing, troubleshooting hardware/software in MS 365 or Modern Workplace environments
• Experience supporting in-office and remote employees.
• Proficient using ITSM ticketing system, MS Word, Excel, and SharePoint.
• Ability to work in a fast-paced environment, to include working independently.
• Strong technical writing and effective verbal communication skills.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in IT or related field.
• Experience with Exchange Online, Teams/SharePoint governance, and email security (SPF/DKIM/DMARC).
• Exposure to Purview (DLP/labels/retention), access reviews, PIM usage.
• Familiarity with Git/source control, and basic KQL/Log Analytics.
• Microsoft certifications such as MD‑102 (Endpoint Admin) and/or MS‑102 (M365 Admin).

Why Join Ceres? 

At Ceres, you won’t just have a job, you’ll have a mission. Your work will directly impact the speed and strength of community recovery after disasters. 

We offer: 
• A collaborative, mission-driven culture. 
• Opportunities for professional growth and advancement. 
• The chance to make a lasting difference for communities across the U.S. 

Ceres Environmental is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. 

E-Verify: We comply with Federal law by verifying employment eligibility. 

Salary : $65,000 - $75,000