What are the responsibilities and job description for the IT Support Specialist position at Augment Professional Services?
Job Title
IT Support Specialist
Location / Worksite
Onsite / Hybrid (as required by client project location)
About Augment Professional Services (APS)
Augment Professional Services (APS) partners with leading organizations across the Energy, Technology, Utilities, and Engineering sectors to deliver specialized talent, consulting expertise, and project support. Our mission is to connect experienced professionals with organizations executing complex projects and critical infrastructure initiatives.
Position Overview
The IT Support Specialist is responsible for providing hands-on technical support and ensuring the stability, performance, and security of IT systems and infrastructure. This role supports day-to-day IT operations, including end-user support, system maintenance, and troubleshooting across hardware, software, and network environments.
Working within a dynamic project environment, the IT Support Specialist collaborates with cross-functional teams to support enterprise systems, maintain system availability, and contribute to ongoing technology initiatives. The position plays a critical role in enabling operational efficiency by resolving technical issues, supporting system implementations, and ensuring users have reliable access to essential tools and platforms.
Key responsibilities include:
- Providing Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and business applications
- Monitoring system performance and responding to service requests, incidents, and outages
- Installing, configuring, and maintaining hardware, software, and peripheral equipment
- Supporting network connectivity, VPN access, and remote user environments
- Assisting with system upgrades, patches, and routine maintenance activities
- Maintaining user accounts, permissions, and access controls in alignment with security policies
- Supporting enterprise applications including ERP, CRM, and operational systems
- Assisting with cybersecurity practices including endpoint protection, threat awareness, and data protection protocols
- Coordinating with internal teams and external vendors to resolve technical issues and support service delivery
- Documenting technical procedures, troubleshooting steps, and system configurations
- Supporting IT projects including system rollouts, migrations, and infrastructure improvements
- Providing user training and guidance on systems, tools, and best practices
Qualifications:
Required Technical Skills
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience)
- Minimum of 3–5 years of experience in IT support, help desk, or systems administration roles
- Strong knowledge of desktop support, operating systems (Windows/Mac), and common business applications
- Experience with network fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity
- Familiarity with Microsoft environments including Office 365, Azure, and Active Directory
- Experience with hardware troubleshooting, system imaging, and device management
- Understanding of cybersecurity fundamentals including endpoint protection and access control
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently
Preferred Experience / Qualifications
- Experience supporting ERP systems, CRM platforms, and enterprise applications
- Exposure to cloud-based infrastructure and SaaS platforms
- Familiarity with IT service management (ITSM) tools and ticketing systems
- Knowledge of backup, disaster recovery, and business continuity processes
- Experience working with managed service providers or third-party vendors
- Exposure to system integrations, automation tools, or scripting (e.g., PowerShell)
- Experience supporting multi-site or remote workforce environments
- Industry experience in manufacturing, distribution, energy, or engineering environments preferred
APS Consulting Footer
Augment Professional Services (APS) delivers specialized talent, consulting expertise, and project support to organizations operating in complex technical environments. Our teams partner with clients across the Technology, Energy, Utilities, and EPC sectors to support critical initiatives in digital transformation, infrastructure modernization, engineering delivery, and industrial construction.
Through a flexible services model that includes managed services, project-based delivery, and embedded technical expertise, APS helps organizations accelerate innovation, scale capabilities, and execute high-impact initiatives with confidence.
Equal Opportunity Statement
Augment Professional Services (APS) is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Salary : $40,000 - $60,000