What are the responsibilities and job description for the QA Test Analyst position at CereCore?
Classification: Contract
Contract Length: 12-months
Location: Nashville, TN
CereCore is seeking a QA Test Analyst (Bilingual- Spanish and English) to join our team.
Responsibilities
Contract Length: 12-months
Location: Nashville, TN
CereCore is seeking a QA Test Analyst (Bilingual- Spanish and English) to join our team.
Responsibilities
- Lead and participate in all aspects of the software testing lifecycle, including requirements analysis, test planning, test case design, test execution, defect reporting, and regression testing.
- Develop and maintain comprehensive test plans and test cases based on user stories, functional specifications, and technical designs within an Agile framework.
- Execute manual and automated test scripts, analyze test results, and accurately report defects with clear and concise steps to reproduce.
- Collaborate closely with developers, product owners, and other stakeholders to understand requirements, provide feedback, and ensure timely resolution of defects.
- Contribute to the continuous improvement of our QA processes and methodologies.
- Participate actively in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Mentor and provide guidance to junior QA team members, fostering a collaborative and knowledge-sharing environment.
- Contribute to the development and maintenance of automated test scripts using appropriate tools and frameworks.
- Specifically focus on testing contact center applications and integrations.
- Utilize and contribute to the development of automation testing using tools like Hammer (for IVR testing).
- Contribute to the quality assurance of Genesys Cloud contact center solutions
- Minimum of 5 years of hands-on software testing experience in an Agile development environment
- Strong understanding of software testing methodologies, principles, and best practices
- Proven ability to design, develop, and execute comprehensive test plans and test cases
- Excellent analytical and problem-solving skills with a strong attention to detail
- Experience with defect tracking tools (e.g., Jira, ADO)
- Bilingual proficiency in English and Spanish (written and spoken) is required
- Strong communication (written and verbal) and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
- Ability to work independently and manage multiple tasks effectively