What are the responsibilities and job description for the Help Desk Technician position at Cenveo?
We are seeking a dependable and customer-focused Help Desk Technician to join our team in a full-time remote capacity. This role is ideal for someone who is passionate about helping others, has strong communication skills, and possesses basic technical troubleshooting abilities.The primary focus of this position is delivering excellent customer service while providing remote technical support to end users.Key ResponsibilitiesCustomer Service & SupportServe as the first point of contact for technical support requests via phone, email, and ticketing systemProvide professional, friendly, and efficient customer service at all timesCommunicate technical information clearly to users of all skill levelsFollow up with users to ensure complete resolution of issuesMaintain accurate documentation of issues, troubleshooting steps, and resolutionsPrioritize and manage multiple support requests effectivelyTechnical Support DutiesTroubleshoot basic technical issues involving:Windows computers and laptopsMicrosoft Office and common business applicationsPassword resets and account access issuesEmail support (Outlook, Office 365, etc.)Network connectivity and VPN accessPrinters and peripheral devicesProvide remote support using remote access toolsAssist with new user setup and onboardingEscalate complex technical issues to senior technical staff when necessaryRequired QualificationsCustomer Service RequirementsExcellent communication and interpersonal skillsStrong customer-first mindset and professional demeanorAbility to work independently in a remote environmentStrong problem-solving and critical-thinking skillsReliable attendance and accountabilityTechnical RequirementsBasic knowledge of Windows operating systemsFamiliarity with Microsoft Office / Microsoft 365Basic understanding of computer hardware and softwareAbility to troubleshoot common technical issuesComfortable using remote support toolsPreferred Qualifications (Not Required)Previous help desk or IT support experienceExperience working in a remote support environmentFamiliarity with Active Directory and user account managementExperience with ticketing systemsCompTIA A , Network , or similar certificationPay: $17.00 - $27.00 per hour
Salary : $17 - $27