What are the responsibilities and job description for the Collections Specialist position at Century Group?
Century Group is partnering with a client that is seeking a Collections Specialist to join their team. Exact compensation may vary based on skills, experience, and location. Expected starting base salary of $55,000 to $65,000 per year.
Job Responsibilities
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Job Responsibilities
- Manage a portfolio of customer accounts by monitoring outstanding balances and supporting timely payment collection.
- Communicate with customers through various channels to follow up on past due invoices and payment commitments.
- Investigate and resolve billing discrepancies payment issues and account concerns to support collections efforts.
- Review receivable aging reports and prioritize collection activities based on account status and risk factors.
- Collaborate with accounting sales and operations teams to improve payment performance and resolve customer issues.
- Hold a high school diploma or equivalent with additional education in business finance or accounting considered beneficial.
- 3 years of collections accounts receivable credit or related accounting experience.
- Demonstrate experience managing a high volume of customer accounts in a professional environment.
- Possess advanced Excel skills along with proficiency in business software and enterprise systems.
- Analyze account activity aging reports and collection metrics to support informed decision making.
- Apply strong negotiation and customer service skills while maintaining positive business relationships.
- Communicate effectively through clear written and verbal interactions with customers and internal stakeholders.
- Handle challenging conversations professionally while working toward successful payment resolutions.
- Maintain excellent organization attention to detail and accountability when managing account portfolios.
- Work independently with strong problem solving abilities while protecting confidential financial information.
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Salary : $55,000 - $65,000