What are the responsibilities and job description for the Collections Specialist position at Century Group?
Century Group is partnering with a client that is seeking a Collections Specialist to assist their team. Exact compensation may vary based on skills, experience, and location. Expected starting pay rate of $28.00 to $35.00 per hour.
Job Responsibilities
Job Responsibilities
- Contact customers to request payment and address outstanding account balances.
- Review aging reports and prioritize accounts that need immediate attention.
- Work with clients to clarify billing questions and resolve simple disputes.
- Record collection activity and maintain accurate account notes for review.
- Collaborate with internal teams to gather information needed to clear unpaid invoices.
- Ability to communicate clearly with customers in a professional and consistent manner.
- Strong attention to detail when reviewing account data and payment history.
- Skill in using accounting systems and spreadsheets to monitor balances and record updates.
- Ability to organize daily tasks and manage a steady volume of account follow up.
- Comfort working with sensitive financial information while maintaining discretion.
- Prior experience in collections, accounts receivable, or a similar financial role.
- Familiarity with billing practices and customer account procedures.
- Proven ability to resolve payment issues through steady and patient communication.
- Strong basic math and analytical skills used to review account balances or payment trends.
- A customer service mindset with the ability to remain calm and respectful in challenging situations.
Salary : $28 - $35