What are the responsibilities and job description for the Nugget-Executive Casino Host position at Century Casinos Inc?
FUNCTION:
Effectively market, evaluate, recruit, establish, and maintain professional relationships with new players. Executive Casino Hosts develop and maintain superior relationships with guests by equal use of professionalism and personality.
RESPONSIBILITIES:
- Leverage experience in the casino industry to bring in, maintain, and cultivate new premium players to the property, using marketing tools such as outside acquisition campaigns, and resort amenities.
- Use computer database to identify target players.
- Speak with players in person or on the telephone to market promotions and events.
- Maintain strong presence on the casino floor to identify registered and prospective VIP players.
- Develop, maintain, and analyze database for opportunities and productivity.
- Approve and monitor comp issuance based on player performance.
- Attend guest events, interact with invited guests, and provide guest service in a professional and courteous manner.
- Meet goals and objectives for daily phone calls and letters mailed to current, inactive, and prospective high-end players.
- Meet goals and objectives for monthly casino revenue and player development.
- Work with internal customers to ensure a successful and productive work environment and completion of work projects.
- Assist in planning and hosting Special Events (on and off property), dinners, tournaments, promotions, and any event attributing to the success of the department and company.
- Use contacts to generate new business.
- Must use professional phone etiquette and be comfortable with telemarketing.
- Using the Nugget’s system of recognition, recognize team members who are going “above and beyond.”
- Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
- Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.
- Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.
- Always maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
- Regular predictable attendance is required.
- Other duties and responsibilities as assigned.
REPORTING RELATIONSHIP: VP of Marketing
MINIMUM REQUIREMENTS:
Must be at least 21 years of age.
EDUCATION LEVEL:
High School diploma or equivalent is required.
LANGUAGE:
Effectively communicate with others both verbally and in written form using the English language.
EXPERIENCE:
Minimum of 3 years Casino/Gaming experience required. Prior Customer Service and Sales experience preferred.
SPECIAL SKILLS:
Proven self-starter, strong communication and problem-solving skills.
Ability to multitask and make quick decisions in a stressful environment.
Excellent math skills and ability to understand play worth and value.
Proficient in the use of Microsoft Office, Word, Excel, Outlook, and PowerPoint.
LICENSE/CERTIFICATION:
Alcohol Awareness Certification is required.
Valid Nevada Driver’s license and clean 3-year DMV record required.
Employee Gaming registration required.
PHSYICAL DEMANDS AND WORK ENVIRONMENT:
Ability to walk, stand, or sit for long periods of time
Ability to lift, and move product up to 50 lbs.
Fine finger manipulation.
Work environment may include smoke and variable temperature, lighting, and noise levels.
Work may be performed indoors and outdoors during special events.