What are the responsibilities and job description for the Nugget-Bingo Supervisor position at Century Casinos Inc?
FUNCTION:
Provide excellent guest service. Supervise the day-to-day operation of the Bingo Department.
RESPONSIBILITIES:
- Accurately audit each session of play, verify winners according to established procedures; prepare daily and special reports as required.
- Partner with the Bingo department manager to ensure accurate staffing levels for optimum guest service and labor costs.
- Train and coach existing and new team members in the performance of their duties, to include issuing disciplinary action if necessary
- Address guest concerns and or complaints in a timely and professional manner
- Regular predictable attendance is required.
- Knowledgeable of Title 31.
- Establish and maintain effective channels of communication with all levels of the Nugget team and guests.
- Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
- Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.
- Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.
- Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
- Regular predictable attendance is required.
- Other duties and responsibilities as assigned.
- Establish and maintain effective channels of communication with all levels of the Nugget team and guests.
- Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
- Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.
REPORTING RELATIONSHIPS: Bingo/Arcade/Keno Manager
MINIMUM REQUIREMENTS:
EDUCATION LEVEL:
High School diploma or equivalent is required.
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LANGUAGE:
Effectively communicate with others both verbally and in written form using the English language.
EXPERIENCE:
Minimum 1 year Supervisory experience.
SPECIAL SKILLS:
LICENSE/CERTIFICATION:
Nevada Gaming Registration required
PHSYICAL DEMANDS AND WORK ENVIRONMENT:
Ability to walk, stand, or sit for extended periods of time.
Ability to lift, and move product up to 50 lbs.
Fine finger manipulation.
Work environment may include smoke and variable temperature, lighting, and variable noise levels.
Work may be performed indoors and outdoors during special events.