POSITION SUMMARY

The employee in this position is responsible for providing superior service to both internal and external guests.  Accountable for serving guests in designated outlet according to service specifications of that outlet and to provide the guests with an outstanding dining experience.

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions.  Other reasonable duties may be assigned. 

1. Interact with all guests and employees to positively affect the guest/employee experience. Demonstrate resiliency dealing with difficult guests in all types of business conditions.  Work effectively and courteously with fellow employees.   

1. Responsible for complete and accurate set-up and breakdown of the dining room in a timely manner.

1. Assure the efficient smooth serving of guests in a timely manner following the appropriate sequence of service for the outlet.

1. Complete all side duties as assigned by the outlet manager or supervisor.

1. Enter all orders correctly into the POS system to ensure a positive experience for the guest as well as protecting the assets of the company.

1. Ensure the safety and security of guests and employees.

1. Ensures the proper service of alcohol by following the current laws of the state and the policies of the company.

1. Completes all company-required training within designated time frames.  

1. Performs other duties as assigned

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Ability to use all equipment associated with the position, including, but not limited to, Micros, telephone, carts, tables.
• Ability to work independently with little direction.
• Ability to stand, bend and move for extended periods of time.
• Ability to lift (up to 40 lbs.).
• Ability to observe and to give appropriate feedback.
• Ability to work in areas exposed to all temperatures, dust, fumes, and cleaning chemicals. Use of elevators, stairs, and escalator.  
• Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.
• Ability to communicate effectively with guests and all levels of employees.
• Ability to perform assigned job duties under frequent time pressure in an interruptive environment.
• Availability to work scheduled work days, 7 days a week, varied work schedules and holidays.
• Ability to read, writes, understand and follow instructions.
• Ability to work well with other people in a timely manner, according to standards.

JOB QUALIFICATIONS

• A high school diploma or GED equivalent preferred. 
• Good oral communications skills. 
• Always maintain a pleasant, friendly, and welcoming attitude at all times.
• Must be able to obtain and maintain Valid Missouri Gaming license.
• Must be able to receive and maintain all required certification.
• Must complete all required company training.

The statements herein are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.  Furthermore, they do not establish a contract of employment and are subject to change at any time due to reasonable accommodation, business demands or direction by management.  I attest that I have read and understand the job description and am able to perform all the job responsibilities described herein.  I will notify Human Resources should this change. 

Signed and acknowledged by: ___________________________________  DATE: ___________