Technical Support Analyst III

Century A/C Supply is a trusted wholesale supplier of HVAC equipment and supplies with 20 branches across Texas. Committed to providing outstanding service, the company prioritizes seamless transactions with features like no-hassle warranties, extended hours, and online shopping. Recognized as one of Houston’s Top 100 Workplaces by the Houston Chronicle, Century A/C has also consistently ranked among the Top 100 Privately Owned Businesses in Houston since 2011. We foster an employee-driven culture and are dedicated to exceeding customer expectations.

This is a full-time, on-site role based in Houston, TX, for a Technical Support Analyst III. The role involves providing advanced technical support for hardware, software, and network issues. Responsibilities include troubleshooting technical problems, assisting with system updates and maintenance, providing end-user technical training, and serving as an escalation point for complex support tickets. The Technical Support Analyst III will collaborate closely with cross-functional teams to ensure optimal performance and swift resolution of technical issues.

• Strong troubleshooting and problem-solving skills with the ability to diagnose hardware, network, and software issues.
• Proficiency with IT support tools, system maintenance, and general technical platforms used in a business setting.
• Excellent communication and customer support skills to assist end-users effectively.
• Experience managing and resolving advanced technical issues, including escalated support tickets.
• Familiarity with security protocols, system upgrades, and best practices for maintaining system stability.
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Relevant certifications such as CompTIA, Microsoft, or ITIL are a plus.
• Ability to work independently and collaboratively in a high-paced environment.
• Previous experience in technical support roles is strongly desired.