What are the responsibilities and job description for the Call Center Agent (Full-time with Benefits) position at centrumhealth?
WHO WE ARE
NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.
NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.
Have you been looking for an opportunity to start a career in healthcare? We provide training and offer career advancement opportunities for our Patient Engagement Specialists.
Our Patient Engagement Specialists are the liaisons between our company and our patients. The successful candidate wants to accept ownership for effectively solving issues, complaints, and inquiries from our patients in an empathetic manner. Customer satisfaction is at the core of every decision and behavior on our team.
This role is located onsite at our newly remodeled corporate headquarters
Schedule: Onsite - 10:30am to 7pm
Responsibilities
- Identify patient needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage patients by going the extra mile
- Manage inbound and outbound calls. Scripts are provided.
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet individual and team targets
Requirements and skills
- Previous experience in a customer support role; healthcare setting is preferred, but not required
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
- High school diploma
- Bilingual in English and Spanish is required
We offer benefits that include medical/dental/vision coverage, an HSA & FSA, 401(K) with company matching, an Employee Assistance Program, and paid time off