What are the responsibilities and job description for the Inbound Call Center Agent position at Coalfield Logic?
Inbound Call Center Agent
Full-time | Monday–Friday | 8:30am–5:00pm
On-site | Permanent position
Be the First Voice Customers Can Rely On
We’re looking for an Inbound Call Center Agent to be a reliable first point of contact for customers calling with questions, requests, and service needs.
You’ll focus on understanding each caller, providing clear information, documenting conversations accurately, and making sure every request is directed toward the appropriate next step.
Day to Day
- Handle incoming customer calls in a professional and courteous manner
- Listen carefully and ask relevant questions to understand each caller’s needs
- Provide accurate information about services, processes, and account details
- Resolve straightforward questions and requests where possible
- Explain next steps clearly when additional support is required
- Record call details, customer information, and actions taken
- Schedule follow-ups and monitor outstanding customer requests
- Transfer calls to the appropriate department when necessary
- Work with internal teams to help resolve customer requirements
- Identify recurring questions or concerns and communicate relevant information to the wider team
- Follow established procedures for call handling, documentation, and customer information
What’s Important
You’ll need strong communication and listening skills, patience, accuracy, and a professional approach when handling a variety of customer conversations. The ability to remain calm and organized while managing multiple requests is important.
Previous call center, customer service, reception, retail, hospitality, sales, administration, or telephone-based experience is useful, although training on our systems, services, and procedures will be provided.
We’re looking for someone who can communicate clearly, learn new systems, follow established processes, and work reliably both independently and as part of a wider team.
Please apply with your current resume to be considered for the Inbound Call Center Agent position.
We are an equal opportunity employer and consider qualified applicants in accordance with applicable federal, state, and local laws.
Pay: $21.65 - $24.48 per hour
Benefits:
- 401(k)
- On-the-job training
- Parental leave
Work Location: In person
Salary : $22 - $24