What are the responsibilities and job description for the Hospice Care Consultant position at Centrix Health Resources?
Primary Function
- The Health Care Advisor will support the agency by representing and promoting services and programs to increase referrals from existing referral sources, and secure new business from current low volume and non-referring sources.
- Functions as the primary marketing contact for referring accounts.
- Interfaces with both clinicians and support staff to improve communication and understanding of the needs and wants of the referral sources.
- Develops a marketing plan with measurable goals and objectives
- Conducts personal visits to referral sources on a daily basis
- Identifies issues and concerns from referral sources and communicates them back to the administrator.
- Sets meeting with referral sources to review agency services and results
- Documents daily contact with referral sources.
- Health Care Advisor must have an outgoing personality as well as the ability to listen and understand what the client is truly saying. He/She should have great attention to detail as well as excellent organization and follow up skills. Healthcare Advisors need to be problem-solvers and be able to facilitate solutions, calling upon resources within the agency.
- Number of daily visits to referral sources
- Weekly marketing meetings to discuss activity
- Development of quarterly marketing plan
- The Healthcare Advisor will aid in developing, analyzing, and disseminating reports related to referral activity. Some examples of tracking reports include:
- Monthly referrals by referral source
- Monthly new account development
- Monthly total visits
- Monthly referrals to Centrix programs
- Although each position has its own unique duties and responsibilities, the following listed applies to every employee. All employees of the organization will:
- Exercise necessary cost control measures
- Strive to maintain positive internal and external customer service relationships.
- Demonstrate effective leadership skills
- Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
- Be depended upon to plan and organize work effectively and ensure its completion
- Demonstrate reliability by arriving to work on time and taking breaks in expected time frames
- Expected to meet all productivity requirements
- Demonstrate team behavior and must be willing to promote team- oriented environment.
- Be expected to represent the organization professionally at all times
- Demonstrate initiative, strive to continually improve processes, and relationships