What are the responsibilities and job description for the Teller position at Centris Federal Credit Union?
- Position**: Teller
- Location**: Council Bluffs - Avenue G branch
- Hours:** Monday - Friday, 8:45 AM to 6:05 PM and rotating Saturday's from 8:45 AM to 1:05 PM.
The primary purpose of this position is to assist Centris Federal Credit Union in our mission to be a trusted life-long financial partner.
Process transactions efficiently and accurately while promoting Credit Union products and services.
Essential Responsibilities
Promote and model the Centris Vision, Mission, Values and Team Principles.
Provide unparalleled service to both internal and external members in accordance with the Centris Service Promises.
o
Create and/or develop relationships with internal and external members.
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Serve the needs of external members by identifying needs, recommending and selling appropriate products or services.
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Perform transactions efficiently and accurately to promote financial success for members and the credit union.
Key Performance Result Areas And Accountabilities
- Product, Industry and Regulatory Knowledge
- Corporate Performance and Profitability
- Individual sales performance
Primary Position Dimensions
Number of transactions
Scope: Full time: 1100-5000 per month
Part-time: 980-2300
per month
Number of individual production goals
Scope: 1-2 per month
Number of team production goals
Scope: 1-2 per month
Number of products and services
Scope: 20-30
Job Requirements
- Technical Skills and Experience Requirement
- - Must have a High School degree or equivalent, or be working toward a high school degree or equivalent.
- Must have one year customer service experience.
- People Skills Requirement
- - Must have the ability to work effectively independently and in a team environment.
- Must be able to effectively communicate with members, staff, and other business contacts.
- Physical Skills Requirement
- - Must be able to effectively access and interpret computer screens, documents, and reports.
- Must be able to operate general office equipment.
- Must be able to accurately enter data 120 keystrokes per minute.
- Must be able to accurately key numbers 100 keystrokes per minute.
- Must be able to lift and carry up to 50 pounds.
Must be able to stand for more than two hours without sitting.
- Other Requirements
- - Must report to work regularly and on time.
- Must be able to work the hours necessary to fulfill the responsibilities of the position.
Must be knowledgeable in BSA and compliance requirements enforced on the credit union by state and federal law as applicable.
- - Must present a professional image.
- Must be bondable.