Senior OCM Lead (REx)

Senior OCM Lead (REx)

Job Level: W2T Consultant  

Job Location: Hybrid/Travel

Travel Expectations: Up to 25% on average

Job Classification: Temporary (W2T)   

Join Centric Consulting – A Culture You’ll Love 

At Centric Consulting, we've cultivated a unique approach to business.  Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.  

In this role, you will: 

• Change Strategy & Governance:
  • Define and execute a comprehensive OCM strategy aligned to REx program objectives
  • Establish change governance structures integrated with overall program delivery
  • Conduct stakeholder impact assessments across Field Sales, Commercial Operations, and Leadership teams
  • Identify change risks and develop mitigation strategies to reduce resistance and adoption barriers
• Stakeholder & Executive Engagement
  • Partner closely with executive sponsors to align messaging and visible sponsorship behaviors
  • Develop leadership engagement plans and equip leaders with tools to reinforce change
  • Design and activate Change Champion Networks across regions and deployment waves
• Communications & Adoption Enablement
  • Develop and oversee role-based communications strategies tailored to impacted audiences
  • Ensure consistent and timely messaging aligned to deployment milestones
  • Collaborate with training leads to ensure communications and learning strategies are fully integrated
  • Monitor adoption, readiness, and sentiment using defined metrics and feedback loops
• Readiness & Value Realization
  • Conduct business readiness assessments and provide actionable recommendations
  • Establish adoption KPIs and track performance post-deployment
  • Support go-live and hypercare stabilization efforts
  • Drive reinforcement strategies to embed standardized REx ways of working and sustain long-term outcomes

Who You Are: 

• Minimum of 10 years of Organizational Change Management experience
• Demonstrated success leading OCM for large-scale, global, technology-enabled transformations
• Experience supporting retail execution, field sales, or commercial operations organizations
• Strong executive presence with the ability to influence senior stakeholders
• Proven experience developing stakeholder engagement, communications, and adoption measurement strategies
• Experience working across multi-region or phased deployment environments
• Strong facilitation, communication, and leadership alignment skills
• Preferred Qualifications: Retail Execution (REx) experience strongly preferred, Salesforce experience a plus
• Must be willing to go on-site once a month for a few days

Total Rewards:  

We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance       

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development  

While benefits eligibility may vary for roles that are non full-time, we provide unique opportunities for growth, skill development, and more.  Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.  

Who We Are: 

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses.  Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.   

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.  

What Makes Centric a Great Place to Work? 

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential.  We are proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.  

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.