Process Analyst (ServiceNow)

Process Analyst (ServiceNow)

Job Level: W2T Consultant 

Job Location: Hybrid/Onsite Tuesday to Thursday in West Loop, Chicago, IL 

Travel Expectations: 0% 

Job Classification: Temporary (W2T) 

Join Centric Consulting – A Culture You’ll Love 

At Centric Consulting, we've cultivated a unique approach to business.  Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.  

In this role, you will: 

• Evaluate current business processes to identify inefficiencies, bottlenecks, and automation opportunities. 
• Design future state workflows aligned with organizational goals and ServiceNow best practices. 
• Partner with ServiceNow developers and platform owners to translate business requirements into functional specifications. 
• Create and maintain process documentation, including SOPs, process maps, and user guides. 
• Support ServiceNow enhancements, testing cycles, UAT, and release management activities. 
• Analyze process performance using KPIs and recommend continuous improvement initiatives. 
• Facilitate workshops, requirements sessions, and stakeholder reviews to ensure alignment and adoption. 
• Ensure processes comply with ITIL standards and organizational governance frameworks. 

Who You Are: 

• 3–7 years of experience in business process analysis, workflow design, or process optimization. 
• 2 years of hands on experience with ServiceNow, preferably within ITSM (Incident, Problem, Change), CMDB, or HRSD modules.
• Strong understanding of workflow automation, service delivery, and process governance. 
• Proficiency with process mapping tools such as Visio, Lucidchart, or Miro. 
• Ability to translate business needs into clear, actionable requirements for technical teams. 
• Experience supporting ServiceNow configuration, testing, and release cycles. 
• Familiarity with ITIL v3 or v4 frameworks; certification is a plus. 
• Excellent communication, documentation, and stakeholder management skills.

Total Rewards:  

We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance       

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development  

While benefits eligibility may vary for roles that are non full-time, we provide unique opportunities for growth, skill development, and more.  Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.  

Who We Are: 

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses.  Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.   

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.  

What Makes Centric a Great Place to Work? 

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential.  We are proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.  

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process. 

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