OCM Lead

Sr OCM Delivery Lead

Job Level: W2T Consultant  

Job Location: Hybrid onsite Tuesday to Thursday in West Loop

Travel Expectations: No Travel

Job Classification: Temporary (W2T) Contractor 

Join Centric Consulting – A Culture You’ll Love 

At Centric Consulting, we've cultivated a unique approach to business.  Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.  

In this role, you will: 

• Lead organizational design efforts supporting ServiceNow-enabled process transformation.
• Assess current-state operating models, team structures, governance, and service delivery processes.
• Design future-state organizational structures, interaction models, RACI frameworks, and role definitions.
• Partner with executive stakeholders to align organizational changes with business objectives and target operating models.
• Conduct stakeholder impact assessments and develop strategies to accelerate adoption.
• Lead change management deliverables including communications, engagement plans, readiness assessments, and leadership alignment activities.
• Facilitate workshops with senior leaders to define service management processes, decision rights, and organizational accountability.
• Work closely with ServiceNow product owners, process owners, HR, and PMO teams to ensure organizational changes are embedded into the solution design.
• Establish and track adoption metrics, organizational effectiveness measures, and business readiness KPIs.

• Create executive-level presentations and recommendations for steering committees and leadership teams.

   

Who You Are: 

• 10 years of experience in Organizational Design, Change Management, Business Transformation, or Operating Model Design.
• Proven experience supporting large-scale ServiceNow transformations, ITSM, IT Operations, or Enterprise Service Management initiatives.
• Strong expertise in organization design methodologies, workforce transition planning, and operating model development.
• Experience defining future-state roles, capabilities, governance structures, and service delivery models.
• Exceptional executive presence, communication, and facilitation skills.
• Ability to influence senior leaders and drive consensus across complex stakeholder groups.

• Experience leading change initiatives in highly matrixed, global organizations.

   

Total Rewards:  

We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance       

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development  

While benefits eligibility may vary for roles that are non full-time, we provide unique opportunities for growth, skill development, and more.  Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.  

Who We Are: 

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses.  Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.   

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.  

What Makes Centric a Great Place to Work? 

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential.  We are proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.  

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.