Business Process Analyst- Claims Transformation

Job Level: W2T Consultant

Job Location: Hybrid, Cincinnati, OH

Travel Expectations: 10%

Job Classification: T emporary (W2T)

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At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships. 

Our client is undertaking a Claims Transformation initiative focused on modernizing claims business processes and enabling them through improved technology, data, and operating models.

The Business Process Analyst (BPA) will play a critical role in analyzing current-state claims workflows, defining future-state processes, and partnering with business and technology teams to drive sustainable change. This role requires deep collaboration with Claims leadership, frontline adjusters, operations, IT, and external vendors to ensure process improvements are practical, scalable, and aligned with business objectives.

In this role, you will:

Current-State & Future-State Process Analysis

• Elicit, document, and analyze end-to-end claims processes across multiple lines of business (e.g., property, casualty, workers’ compensation)
• Identify inefficiencies, bottlenecks, rework, and handoffs impacting cycle time, quality, and customer experience
• Define future-state process models aligned to transformation goals, automation opportunities, and technology capabilities
• Develop process documentation using standard artifacts (e.g., BPMN, swimlane diagrams, value stream maps)
  
  

Business & Technology Enablement

• Translate business process needs into clear, actionable requirements for technology teams
• Partner with IT, architects, and vendors to ensure process designs align with system functionality
• Support initiatives including claims systems modernization, workflow tools, document management, data/analytics, and automation
• Ensure business rules and operational impacts are fully defined prior to implementation
  
  

Stakeholder Engagement & Facilitation

• Facilitate workshops, interviews, and working sessions with Claims leaders, SMEs, and frontline users
• Act as a liaison between business and technology teams to ensure alignment and shared understanding
• Support change management efforts by clearly communicating process changes and impacts
  
  

Transformation & Continuous Improvement

• Support development of transformation roadmaps, business cases, and prioritized improvement backlogs
• Identify opportunities for standardization, simplification, and automation across claims operations
• Define and monitor key process metrics (e.g., cycle time, touchless rate, leakage, customer satisfaction)
• Assist with pilot testing, UAT support, and post-implementation evaluation
  
  

Who You Are:

• 5 years of experience as a Business Process Analyst, Business Analyst, or Process Improvement Consultant
• Strong experience within insurance claims operations or property & casualty insurance
• Proven ability to analyze and redesign complex, cross-functional business processes
• Experience supporting business transformation or large-scale change initiatives
• Strong facilitation, documentation, and communication skills
• Ability to translate business needs into clear requirements and process artifacts
  
  

Preferred Qualifications

• Experience with claims system modernization or core system implementations
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies
• Experience working in hybrid business/IT environments or agile delivery models
• Exposure to automation, workflow management, or analytics in claims operations
• Consulting experience within insurance or financial services
  
  

Key Competencies

• Claims domain expertise
• Process modeling and analysis
• Stakeholder facilitation
• Systems thinking
• Change enablement
• Executive-level communication
• Detail-oriented with a practical, results-driven mindset
  
  

Total Rewards: 

We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development
  
  

While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.

Discover more about our benefits by exploring additional details here benefits .

Who We Are:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring  unmatched experiences  to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are. 

What Makes Centric a Great Place to Work?

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting  diversity, equity, and inclusion , from our business practice to how we show up for employees and communities. This is how we bring our mission and core values  to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.