What are the responsibilities and job description for the General Manager position at CentRI Auto?
Job Description
As the General Manager, you will be responsible for overseeing all aspects of our towing operations. This includes managing staff, ensuring timely dispatch, maintaining vehicle and equipment standards, enforcing safety protocols, and delivering high customer satisfaction. You’ll play a key role in strategy, budgeting, and building a positive work culture.
Experience & Knowledge
- Minimum 3–5 years of experience in the towing, transportation, or automotive industry
- Prior management or supervisory experience, preferably in a service or logistics-based environment
- Knowledge of local, state, and federal towing laws and safety regulations
- Understanding of dispatch operations and fleet management
- Familiarity with DOT compliance, vehicle maintenance schedules, and insurance procedures
Leadership & People Management
- Proven ability to lead and motivate teams
- Strong conflict resolution and problem-solving skills
- Experience with hiring, training, and evaluating team members
- Able to enforce company policies while promoting a positive work environment
- Customer-first mindset, even in high-stress situations
Operational Skills
- Strong organizational and time management abilities
- Ability to oversee day-to-day operations including dispatch, driver performance, and customer service
- Budgeting and cost control experience
- Comfortable analyzing KPIs and operational metrics to improve efficiency
- Ability to coordinate with law enforcement, insurance companies, and other agencies
Communication & Tech
- Excellent verbal and written communication skills
- Capable of handling escalated customer concerns or disputes professionally
- Familiar with towing software, dispatch platforms, GPS fleet tracking systems
- Proficient in Microsoft Office (Excel, Word) or similar tools
Character & Work Ethic
- Highly dependable and responsive, especially in emergency situations
- Willingness to be on-call during off-hours if needed
- Results-driven with a strong sense of accountability
- Strong ethical standards and integrity
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Health insurance
Shift:
- Evening shift
- Morning shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- West Warwick, RI 02893 (Required)
Ability to Relocate:
- West Warwick, RI 02893: Relocate before starting work (Required)
Work Location: In person
Salary : $65,000 - $85,000