What are the responsibilities and job description for the Incident Manager (Project Manager) - W2 Fulltime position at Centraprise?
Incident Manager (Project Manager)
Mount Laurel, NJ
Fulltime (Permanent)
Job Description:
8 - 12 years of experience
Must Have Technical/Functional Skills:
- Incident Management, SRE and operations engineering, reliability architecture, Automation and observability, executive communication
Roles & Responsibilities:
- Incident Manager - Resources to provide technical leadership for enterprise wide, high severity incidents, problem investigations, and high-risk changes, while shaping reliability strategy, governance, and operational standards across complex, distributed platforms.
- Drive Incident resolution management by directing cross functional teams through high impact outages, systemic problem resolution, and large-scale change events.
- Creating scripts in ELK, Grafana, AppDynamics, COP.
- Auto-executing predefined queries in ELK, Grafana, AppDynamics, COP for real-time issues.
- Attaching live query outputs (metrics, logs, traces) directly to alerts/incidents.
- Eliminating manual tool navigation for IM and Alert teams.
- Enhancing alert systems with contextual intelligence, including metric deviations and anomaly trends, relevant log snippets and patterns, and identifying affected CIs and downstream impacts.