What are the responsibilities and job description for the Engagement Agent position at Centraprise?
Job title: Engagement Agent
Job Location: Plano, TX - Onsite
Job Type: Fulltime
Job Description:
- Interacts with clients, ensuring successful delivery of services and high customer satisfaction. This role acts as the primary contact for Mid-Market Platinum Customers.
Responsibilities:
- Manage Client Relationships and Communications.
- Resolve issues and escalate risks
- Monitor engagement performance and outcomes
- Ensure compliance with organizational standards and SLO benchmarks.