What are the responsibilities and job description for the Finance Service Delivery Manager position at Centraprise Corp?
Must Have Technical/Functional Skills
Lead end to end ERP service delivery for Oracle, PeopleSoft (Finance) across prod/non prod, owning SLAs/OLAs, stability, and continuous improvement in an onshore–offshore model. Partner with business owners on service KPIs tech debt remediation and transformation programs.
Roles & Responsibilities
Primary Skills:
Lead end to end ERP service delivery for Oracle, PeopleSoft (Finance) across prod/non prod, owning SLAs/OLAs, stability, and continuous improvement in an onshore–offshore model. Partner with business owners on service KPIs tech debt remediation and transformation programs.
Key responsibilities:
Delivery & Operations: Run Incident/Request/Problem/Change (ITIL), own SLAs/SLOs & error budgets, publish service dashboards; plan & execute PUM images, PeopleTools upgrades, tax updates; manage environments, refreshes, batch/scheduler health (PSPRCSRV), DR/HA.
Stakeholder & Governance: Single throat to choke for service health; run CAB/governance; manage risks/escalations; ensure security, audit/SOX, change/access controls.
People & Vendor Management: Lead blended teams (functional, technical, DBA, SRE/DevOps); vendor/AMS management; shift left, runbooks/SOPs, KM.
Engineering & Continuous Improvement: Automation (CI/CD, regression testing, monitoring), RCA/5 Why to eliminate repeat incidents and reduce MTTR; partner on enhancements/integrations/cloud modernization.
Financials: Own service budgets/forecasts; productivity & cost to serve; savings via automation/right shoring.
The responsibility backbone reflects the PeopleSoft project/delivery expectations that show up in your PeopleSoft PM material (governance, upgrades, stakeholder management), expanded for service delivery cadence (SLA/OLA, ITIL, AMS).
Required qualifications
10 years enterprise app delivery with 5 years leading PeopleSoft operations (finance)
Deep knowledge of PeopleTools, autosys, weblogic, middleware, system administration, server admin, Database admin, cloud architecture, WebLogic/IIS, Process Scheduler
Strong ITIL execution (Incident/Problem/Change/Release) with KPI driven management
Proven onshore–offshore and multi vendor/AMS leadership; crisp executive reporting
Generic Managerial Skills, If any
Good communication skills, Analytical skills, quick learner and process oriented with a higher customer orientation.
Self-motivated team player willing to accept exciting new challenges and ready to explore.
10 years enterprise app delivery with 5 years leading PeopleSoft operations (finance)
Deep knowledge of PeopleTools, autosys, weblogic, middleware, system administration, server admin, Database admin, cloud architecture, WebLogic/IIS, Process Scheduler
Strong ITIL execution (Incident/Problem/Change/Release) with KPI driven management
Proven onshore–offshore and multi vendor/AMS leadership; crisp executive reporting
Salary : $120,000 - $140,000